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Nursing HomeMedicaid Investigative

Crossings at East Lake of Journey LLC, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

304 Fifth Avenue, East Lake · Decatur, GA 30030103 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.7/5

based on 52 Google reviews

5
4
3
2
1
Crossings at East Lake of Journey LLC, the Nursing Home in Decatur, GA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 5.0)

Bottom 25% in GA · Critically understaffed (RN) · Worst in JOURNEY HEALTHCARE chain · $53,565 in fines

Source: Medicare data

What this means for your family

Given the persistent and severe reports of pest infestations and sanitation issues, we strongly advise families to conduct an unannounced visit during off-hours before considering this facility. While some families report positive experiences with specific staff members, the recurring pattern of neglect and hygiene concerns poses a significant risk to resident well-being.

Google Reviews

Google Reviews

52 reviews on Google
The Crossings at East Lake faces severe and recurring criticism regarding sanitation, pest control, and basic resident care. While a small subset of reviewers praises individual staff members for their helpfulness, the overwhelming majority of feedback highlights persistent issues with facility cleanliness, pervasive odors, and neglectful staffing practices. Families considering this facility should be aware of the significant disparity between the positive experiences of a few and the frequent reports of hazardous living conditions.

Quality Themes

Tap a score for details
Food3.0Staff2.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Individual staff members noted as helpful
  • Physical therapy team
  • Accessible communication with specific administrators

Concerns

  • Pervasive pest infestation (roaches/bed bugs) (mentioned by 9 reviewers)
  • Strong, persistent odor of urine throughout the facility (mentioned by 6 reviewers)
  • Understaffing and lack of attentive care (mentioned by 8 reviewers)
  • Difficulty with discharge processes and administrative communication (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(2)'19(7)'21(1)'23(10)'25(3)'26(1)

Distribution · 54 analyzed

5
19
4
4
3
0
2
1
1
30

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed some feedback regarding facility maintenance; could you walk me through your current protocols for pest control and how you ensure a clean, odor-free environment for residents?
  • 2Given the current staffing levels, how do you ensure that residents receive consistent, attentive care and timely assistance with daily needs?
  • 3I see that communication can sometimes be a challenge; what is the best way for our family to stay in the loop regarding my loved one's care plan and any changes in their health?
  • 4Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to ensure they feel connected and active?
  • 5How does your team handle medication management and urgent medical needs, especially during evenings or weekends when staffing might be different?
  • 6I appreciate that some families have had positive experiences with your physical therapy team; how do you coordinate those services with the rest of the nursing care provided here?

Personalized based on this facility's data


Key Review Excerpts

The facility has roaches everywhere and it’s very dirty and nasty in there. Please do not put your love ones here it smells like urine and piss every where.

Visitor/Transport · 2024☆☆☆☆

My uncle passed recently and he had gangrene on his feet, once the bandages were pulled back, he had maggots in his wound, therefore he was not getting the care he needed. OR BATHS!!!

Family member · 2020☆☆☆☆

My private room was pleasant . Personal care staff were friendly, helpful, and kind. The physical therapists were excellent.

Rehab patient · 2020★★★★★
Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.26hrs
79%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility93.9%
Worse than Avg
Here
93.9%
US
12.1%
GA
10.6%
De kalb
20.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
19.5%
GA
20.5%
De kalb
18.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
GA
91.2%
De kalb
89.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
15.3%
GA
16.6%
De kalb
16.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
GA
95.0%
De kalb
92.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
14.4%
GA
15.7%
De kalb
14.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
GA
78.4%
De kalb
73.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
GA
80.4%
De kalb
74.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
1.6%
GA
2.4%
De kalb
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
3penalties
Above state avg (6.1)
14 complaint-triggered
$53,565 in fines

This facility has a concerning pattern of 14 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve infection control (appearing across multiple surveys), care planning, and medication management. Issues persist across recent surveys from 2023 through 2025, with infection control violations appearing as recently as January 2026, suggesting ongoing challenges with correcting core care problems despite reported corrections.

Jan 14, 2026Complaint
1
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 14, 2026Routine
4
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 20, 2025Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 7, 2025Complaint
1
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jan 9, 2025Complaint
9
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 4, 2023Routine
21
0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0607Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0689Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0352Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0371Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Feb 20, 2024

$3,798

Fine

Jan 30, 2024

$9,116

Fine

Oct 4, 2023

$40,651

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crossings at East Lake of Journey LLC, the

Organization Type

for profit

Chain Affiliation

Chain Name

Journey Healthcare

Chain Size

34 facilities nationwide

Chain avg rating: 1.7/5 · Rank 13 of 19 (Worst)

Ownership & Management

Owners

Journey Ox of Ga LLC

Owner · Organization

3 Bees Holdings LLC

Owner (parent company) · Organization

Ajoj Holdings LLC

Owner (parent company) · Organization

Bees Family Irrevocable Trust

Owner (parent company) · Organization

Blue Ocean Trust

Owner (parent company) · Organization

Journey Ox Ga Healthcare Holdings LLC

Owner (parent company) · Organization

Shasam Family Trust

Owner (parent company) · Organization

Shasam Holdings LLC

Owner (parent company) · Organization

Mcguinness, Bernard

Owner (parent company)

Mcguinness, Bernard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Mcguinness, BernardManaging Control - Governing BodyJourney Ox Ga Management LLCManagerBaker, D'naeManagerBilbo, RichardManagerConrad, CameronManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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