Crossings at East Lake of Journey LLC, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 5.0)
Bottom 25% in GA · Critically understaffed (RN) · Worst in JOURNEY HEALTHCARE chain · $53,565 in fines
What this means for your family
Given the persistent and severe reports of pest infestations and sanitation issues, we strongly advise families to conduct an unannounced visit during off-hours before considering this facility. While some families report positive experiences with specific staff members, the recurring pattern of neglect and hygiene concerns poses a significant risk to resident well-being.
Google Reviews
Google Reviews
52 reviews on Google“The Crossings at East Lake faces severe and recurring criticism regarding sanitation, pest control, and basic resident care. While a small subset of reviewers praises individual staff members for their helpfulness, the overwhelming majority of feedback highlights persistent issues with facility cleanliness, pervasive odors, and neglectful staffing practices. Families considering this facility should be aware of the significant disparity between the positive experiences of a few and the frequent reports of hazardous living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members noted as helpful
- Physical therapy team
- Accessible communication with specific administrators
Concerns
- Pervasive pest infestation (roaches/bed bugs) (mentioned by 9 reviewers)
- Strong, persistent odor of urine throughout the facility (mentioned by 6 reviewers)
- Understaffing and lack of attentive care (mentioned by 8 reviewers)
- Difficulty with discharge processes and administrative communication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some feedback regarding facility maintenance; could you walk me through your current protocols for pest control and how you ensure a clean, odor-free environment for residents?
- 2Given the current staffing levels, how do you ensure that residents receive consistent, attentive care and timely assistance with daily needs?
- 3I see that communication can sometimes be a challenge; what is the best way for our family to stay in the loop regarding my loved one's care plan and any changes in their health?
- 4Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to ensure they feel connected and active?
- 5How does your team handle medication management and urgent medical needs, especially during evenings or weekends when staffing might be different?
- 6I appreciate that some families have had positive experiences with your physical therapy team; how do you coordinate those services with the rest of the nursing care provided here?
Personalized based on this facility's data
Key Review Excerpts
“The facility has roaches everywhere and it’s very dirty and nasty in there. Please do not put your love ones here it smells like urine and piss every where.”
“My uncle passed recently and he had gangrene on his feet, once the bandages were pulled back, he had maggots in his wound, therefore he was not getting the care he needed. OR BATHS!!!”
“My private room was pleasant . Personal care staff were friendly, helpful, and kind. The physical therapists were excellent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 14 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve infection control (appearing across multiple surveys), care planning, and medication management. Issues persist across recent surveys from 2023 through 2025, with infection control violations appearing as recently as January 2026, suggesting ongoing challenges with correcting core care problems despite reported corrections.
Jan 14, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 14, 2026Routine4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 20, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 7, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jan 9, 2025Complaint9
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 4, 2023Routine21
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Feb 20, 2024
$3,798
Fine
Jan 30, 2024
$9,116
Fine
Oct 4, 2023
$40,651
Ownership & Operations
Who Operates This Facility
Crossings at East Lake of Journey LLC, the
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 1.7/5 · Rank 13 of 19 (Worst)
Ownership & Management
Owners
Journey Ox of Ga LLC
Owner · Organization
3 Bees Holdings LLC
Owner (parent company) · Organization
Ajoj Holdings LLC
Owner (parent company) · Organization
Bees Family Irrevocable Trust
Owner (parent company) · Organization
Blue Ocean Trust
Owner (parent company) · Organization
Journey Ox Ga Healthcare Holdings LLC
Owner (parent company) · Organization
Shasam Family Trust
Owner (parent company) · Organization
Shasam Holdings LLC
Owner (parent company) · Organization
Mcguinness, Bernard
Owner (parent company)
Mcguinness, Bernard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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