Crestwood Nursing & Rehabilitation Center INC
Strong Medicare quality ratings; families often praise welcoming, home-like atmosphere. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While recent reviews highlight a welcoming, clean environment, the facility has a history of serious complaints regarding rehabilitation engagement and clinical oversight. We recommend that you specifically observe the therapy department during your tour and ask how the facility ensures dietary and medical protocols are strictly followed for high-needs patients.
Google Reviews
Google Reviews
13 reviews on Google“Crestwood Nursing & Rehabilitation Center receives polarized feedback, with recent visitors praising the home-like atmosphere and friendly staff, while older reviews raise serious concerns regarding clinical competence and rehabilitation quality. Families should be aware of significant discrepancies between experiences, specifically regarding the level of attention provided to patients in different areas of the facility.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming, home-like atmosphere
- Friendly and accessible staff
- Clean facility environment
Concerns
- Inadequate rehabilitation support and lack of physical therapy engagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that rehabilitation and physical therapy are such key parts of recovery, could you walk me through how you keep residents engaged and motivated during their therapy sessions?
- 2I noticed the facility has a very welcoming and home-like atmosphere; what specific daily activities or social programs do you offer to help residents feel connected to that community?
- 3With medication management being a critical part of daily health, what steps does your nursing team take to ensure accuracy and clear communication with families regarding any changes in a resident's regimen?
- 4How does your leadership team approach communication with families to ensure we are always kept in the loop regarding our loved one's care plan and health status?
- 5Since staffing levels can fluctuate, how do you ensure that your team remains accessible and responsive to the individual needs of all 76 residents throughout the day and night?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and communicating with us as their family members?
Personalized based on this facility's data
Key Review Excerpts
“I can’t say enough good things about the care my dad received at Crestwood. My family and I loved the atmosphere of a home environment and all of the staff members on the upper level.”
“I placed a loved one at Crestwood Nursing Home a few years ago, and six weeks later my loved one passed away from the hands of gross incompetence at this facility.”
“This is not a place to stay after a hospital for rehabilitation. No one helps you try to get on your feet to walk and get better.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 4 of the 7 total violations found across recent surveys. The most serious issues involved resident protection from abuse and neglect, accident prevention and safety supervision, and specialized care including behavioral health and dialysis services. While all deficiencies have been corrected by the facility, the fact that multiple families felt compelled to file formal complaints warrants careful consideration during your visit.
Feb 13, 2026Routine3
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 15, 2024Routine1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nov 20, 2023Routine2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Crestwood Nursing & Rehabilitation Center INC
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit crestwoodnursinghome.com
Medicare data downloads
Original nursing home datasets
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