Crestwood Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (51%)
- High RN turnover (77%)
Bottom 25% in OH · Below recommended RN staffing · Worst in COMMUNICARE HEALTH chain · $232,204 in fines
What this means for your family
While recent management has improved community engagement, the facility has a long-standing history of severe staffing and medical care failures. If you consider this facility, demand a tour of the specific room your loved one will occupy, verify the current status of climate control, and ask for a written plan regarding how they handle medical emergencies and wound care.
Google Reviews
Google Reviews
57 reviews on Google“Crestwood Care Center receives highly polarized feedback, with many families reporting severe neglect, understaffing, and poor facility conditions, while others praise specific staff members and recent management efforts. Recurring complaints include unaddressed medical needs, hygiene issues, and administrative failures, though some recent reviews highlight improvements in community engagement and resident care. Families should exercise extreme caution and conduct thorough, in-person inspections before considering this facility.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring individual nursing staff
- Active community engagement and events
- Responsive admissions and marketing team
- Cleanliness noted in specific renovated areas
Concerns
- Chronic understaffing leading to neglect (mentioned by 8 reviewers)
- Poor medical oversight and hygiene (pressure sores, falls, uncleaned rooms) (mentioned by 5 reviewers)
- Administrative dishonesty and poor communication (mentioned by 6 reviewers)
- Facility maintenance issues (broken AC, outdated rooms, pests) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on community engagement, could you walk us through a typical week of activities and how you encourage residents to participate?
- 2I noticed some areas of the facility have been recently renovated; what is the current plan for ongoing maintenance and updates to ensure all resident rooms remain comfortable and climate-controlled?
- 3How does your leadership team ensure consistent communication with families, especially regarding changes in a resident's health or care plan?
- 4With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with hygiene and mobility needs?
- 5Could you explain your process for medical oversight and how you manage the prevention of common health concerns like pressure sores and fall risks?
- 6I see that you actively respond to feedback; how do you incorporate family suggestions or concerns into your daily operations to improve the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The first night she was in there she fell out of bed. I walked in and she was laying across the bed screaming for help. She said she’d been laying on the floor the rest of the night on a thin mat.”
“The facility was very clean even though they are renovating there was no dust or anything that is awesome and I'm excited to make this a new home for my Mother.”
“My father was admitted and his room was 80 degrees and his ac in his room was broken. They had portable air conditioners in the hallways but it wasn't good enough to keep the rooms cool.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families should exercise caution visiting Crestwood Care Center due to frequent complaints from relatives triggering 41 deficiencies across 13 inspections. The facility shows persistent problems with medication management, nursing staffing, and safety oversight, with recurring issues spanning multiple years despite reported corrections. Most concerning are repeated medication errors and staffing violations that directly impact resident care quality and safety.
Mar 25, 2025Complaint4
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 27, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Feb 27, 2025Complaint6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 16, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 25, 2024Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
May 22, 2024Complaint6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Fine
Sep 25, 2024
$39,130
Fine
Jan 8, 2024
$193,074
Payment Denial
Jan 8, 2024
122-day denial
Ownership & Operations
Who Operates This Facility
Crestwood Care Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 121 of 121 (Worst)
Ownership & Management
Owners
Third Option Op Co., LLC
Owner · Organization
Option Holdings III, LLC
Owner (parent company) · Organization
The Stephen L. Rosedale 2012 Spousal Trust
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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