Crestview Manor Healthcare
Strong Medicare quality ratings; families often praise compassionate nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While this facility was historically well-regarded for its cleanliness and compassionate staff, recent reports indicate a concerning decline in clinical oversight and rehabilitation services. Families should exercise extreme caution and closely monitor medication administration and the responsiveness of nursing staff to medical needs.
Google Reviews
Google Reviews
15 reviews analyzed“Crestview Manor Healthcare presents a polarizing experience, with older reviews praising the compassionate staff and cleanliness, while recent feedback highlights significant lapses in clinical care. Families have reported concerns regarding medication administration, delayed physical therapy, and inadequate monitoring of residents in respiratory distress. While some visitors appreciate the staff's efforts, the recent trend indicates a decline in quality and safety standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing staff
- Clean facility environment
- Willingness to accommodate family suggestions
Concerns
- Inadequate medication management and nurse knowledge (mentioned by 2 reviewers)
- Delayed or insufficient physical therapy services (mentioned by 2 reviewers)
- Lack of timely response to medical emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that medication administration is accurate and timely for residents?
- 2Could you walk us through the standard procedure for responding to a medical emergency, and how quickly family members are typically notified?
- 3We noticed that physical therapy is a key part of recovery; how do you ensure that residents receive their scheduled therapy sessions consistently?
- 4I see that you are open to family suggestions; what is the best way for us to stay in the loop and communicate with the nursing team regarding our loved one's daily care?
- 5What does a typical day look like for residents here, and how do you encourage participation in activities to keep everyone engaged?
- 6Since communication is so important to us, how do you keep families updated on changes in a resident's health or care plan?
Personalized based on this facility's data
Key Review Excerpts
“I have had family in Crestview for the past five years up until recently... I would ask for things or make suggestions on the care of each of them and it was always received well.”
“I went there on a Thursday and physical therapy didn’t see me till Monday, doctor saw me on Tuesday. That is the day I left.”
“Sunday morning when she got her medication she asked what it was and the nurse said it’s seizure medication and I don’t know what the others are. Are you serious you don’t know you just giving patients anything without reading?”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 34 measures
10
measures
16
measures
8
measures
Residents with depression symptoms
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about Crestview Manor, citing concerns about accident prevention, infection control, food safety, and pest control issues. The facility shows recurring problems across care planning, medication management, and safety protocols spanning multiple surveys from 2021 to 2024. While all deficiencies have documented correction dates, the pattern of repeated issues in similar areas suggests ongoing operational challenges that families should carefully evaluate.
Feb 11, 2026Routine4
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 26, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 26, 2024Routine30
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Sep 7, 2023Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Sep 14, 2022Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 20, 2021Routine14
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Provide or arrange emergency care by a doctor 24 hours a day.
Federal Penalties
Fine
Jun 26, 2024
$42,266
Ownership & Operations
Who Operates This Facility
Crestview Manor Healthcare
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 32 of 121
Ownership & Management
Owners
Omg Mstr Lsco, LLC
Owner · Organization
C.r. Stoltz Family Investment Company INC
Owner (parent company) · Organization
C.r. Stoltz Irrevocable Trust
Owner (parent company) · Organization
Health Care Holdings, LLC
Owner (parent company) · Organization
I. Rosedale Family Investment Company INC
Owner (parent company) · Organization
I. Rosedale Irrevocable Trust
Owner (parent company) · Organization
R.s. Wilheim Irrevocable Trust
Owner (parent company) · Organization
Ronald S Wilheim 2012 Spousal Trust
Owner (parent company) · Organization
Rosedale Family Investment Company, INC
Owner (parent company) · Organization
Rrw, LLC
Owner (parent company) · Organization
S.l. Rosedale Irrevocable Trust
Owner (parent company) · Organization
Wilheim Family Investment Company, INC.
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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