Crestview Healthcare and Rehabilitation
Strong Medicare quality ratings; families often praise long-tenured, compassionate nursing staff. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
Crestview is highly regarded for its long-tenured, compassionate staff and effective rehabilitation outcomes, making it a strong candidate for those prioritizing clinical care. However, because some families have noted difficulty with communication and aging facilities, we recommend scheduling an in-person tour to assess the building condition yourself and asking specifically about their process for returning family phone calls.
Google Reviews
Google Reviews
48 reviews analyzed“Crestview Healthcare and Rehabilitation receives high praise for its long-tenured, compassionate staff and effective rehabilitation services, with many families describing a home-like environment. However, some reviewers express significant concerns regarding the aging physical infrastructure and occasional lapses in communication or management responsiveness. Families should weigh the strong clinical reputation against the noted need for facility updates.”
Quality Themes
Tap a score for detailsStrengths
- Long-tenured, compassionate nursing staff
- Effective rehabilitation and therapy programs
- Clean, home-like environment
- Attentive and knowledgeable care team
Concerns
- Aging physical facility and need for renovations (mentioned by 2 reviewers)
- Poor communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility having served the community for a long time, what are your current plans or timelines for updating the physical building to ensure residents remain comfortable?
- 2I noticed your staffing rating is a 3/5; how do you manage daily workflows to ensure that every resident still receives the attentive, hands-on care your team is known for?
- 3What is the best way for family members to stay in the loop regarding their loved one's health updates, and who is our primary point of contact for routine communication?
- 4Given the strong reputation of your rehabilitation program, how do you integrate those therapy goals into the residents' daily social and activity schedules?
- 5How does your team handle medical emergencies or sudden changes in a resident's condition during evening or weekend hours?
- 6What kind of daily activities or community events do you offer to help residents feel at home and connected with their neighbors?
Personalized based on this facility's data
Key Review Excerpts
“I had a recent 20 day stay at Crestview. I could not have been treated better. The building is older but was very clean. The staff was caring and helpful. The physical therapy team was welcoming and thoughtful.”
“My Mom passed away here after a short illness and then my Dad was here for a couple of weeks. I can’t say enough good things about the staff here. They felt like family.”
“My mom is in Crestview and has been for 2 years. They have taken very good care of Mom. The staff and all workers are so great and they really do care about the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crestview Healthcare has 18 deficiencies across 3 surveys, with recurring issues in fire safety systems, emergency lighting, and electrical systems. Most concerning is that smoke barrier construction problems have persisted across all three surveys (2019, 2024, 2025), suggesting ongoing fire safety challenges. While all deficiencies show correction dates, the repeated fire safety violations indicate potential infrastructure concerns families should discuss during visits.
Dec 17, 2025Routine3
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Oct 3, 2024Routine10
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 20, 2019Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Crestview Healthcare and Rehabilitation
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 7 of 94 (Best)
Ownership & Management
Owners
Clearview Ky Snf Holdco LLC
Owner · Organization
Sweet Home Management LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit crestviewhr.com
Medicare data downloads
Original nursing home datasets
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