Crest View Lutheran Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (22 vs median 6.5)
Bottom 25% in MN · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
While some families report positive experiences with long-term care, the recent trend of reviews is concerning. We strongly recommend visiting the facility unannounced to verify cleanliness and security, and asking management specifically how they handle medical emergencies and communication with families during health declines.
Google Reviews
Google Reviews
43 reviews on Google“Crest View Lutheran Home receives highly polarized feedback, with some families praising the dedicated, long-term staff while others report severe neglect and safety concerns. Frequent complaints include chronic understaffing, poor communication regarding medical status, and issues with facility cleanliness and security. Families considering this facility should be aware of the significant disparity between positive experiences and reports of inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated long-term nursing and aide staff
- Effective rehabilitation therapy team
- Faith-based, community-oriented mission
- Responsive to family involvement
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor communication regarding resident health changes (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (pests, mold, wear) (mentioned by 4 reviewers)
- Lack of security/unrestricted access to the building (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We love the idea of a faith-based, community-oriented mission; how does that spiritual aspect integrate into the daily activities for residents?
- 2We've heard wonderful things about the dedication of your long-term nursing and rehab teams; how do these staff members collaborate to support a resident's recovery plan?
- 3How does the nursing team ensure that family members are kept informed and updated immediately when there are any changes in a resident's health status?
- 4What specific protocols are in place to ensure medication management is handled accurately and consistently throughout the day and night?
- 5Could you tell us about your current maintenance and cleaning schedule to ensure the resident rooms and common areas are kept in top condition?
- 6What is the process for managing building security and ensuring that resident access is controlled while still allowing for easy family visits?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are amazing- it is so important for dementia patients to have consistent staff, and these nurses and aides really care for my mom and seem to enjoy and take pride in their job.”
“My father had to call his own ambulance for himself because he couldn't breathe and the nurses didn't bother to come assist him. Their call light wait time is up to an hour, and its a very unprofessional environment.”
“My mother in law stayed here and while she was there, they didn’t shower her, only once a week according to their policy. Staff left her in her room for at least 20+ minutes while needing serious assistance.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with recurring problems in care planning, infection control, and resident rights that persist across recent surveys. The facility shows ongoing issues with developing proper care plans, maintaining infection prevention programs, and respecting residents' rights to dignity and self-determination. While most deficiencies are eventually corrected, the pattern of repeat violations in core care areas suggests systemic challenges that warrant careful consideration during any visit.
Mar 19, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 26, 2025Routine20
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jun 26, 2025Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Oct 30, 2024Complaint3
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Jul 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Crest View Lutheran Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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