Crest Pointe Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 292 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in NJ · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in MARQUIS HEALTH SERVICES chain · $164,717 in fines
What this means for your family
Crest Pointe offers an excellent rehabilitation gym and a beautiful, calm environment that many families find beneficial for recovery. However, because multiple reviewers have raised serious concerns about response times and staffing levels, we strongly advise you to visit during off-hours and ask specifically how the facility ensures adequate coverage for patients who require frequent assistance.
Google Reviews
Google Reviews
292 reviews on Google“Crest Pointe Rehabilitation and Healthcare Center receives high praise for its scenic location on the Point Pleasant canal, its effective physical therapy department, and a generally warm, attentive staff. However, several families have reported serious concerns regarding chronic understaffing, which they claim leads to delayed response times for basic needs and occasional neglect of vulnerable residents. While many reviewers describe a clean and professional environment, others highlight significant inconsistencies in care quality, particularly for those requiring high levels of assistance.”
Quality Themes
Tap a score for detailsStrengths
- Scenic, relaxing waterfront location
- Highly effective physical therapy team
- Warm, compassionate nursing and aide staff
- Clean and well-maintained facility
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 7 reviewers)
- Neglect or poor hygiene care for immobile/dementia patients (mentioned by 5 reviewers)
- Poor communication from administration or social services (mentioned by 3 reviewers)
- Inconsistent quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's beautiful waterfront location, what specific outdoor activities or scenic opportunities are available for residents to enjoy on a daily basis?
- 2I understand that physical therapy is a standout strength here; could you walk me through how your team coordinates with nursing staff to ensure that progress made in therapy is maintained during daily care routines?
- 3With the current staffing levels, what is your facility's protocol for ensuring timely responses to call bells, especially during shift changes or overnight hours?
- 4For residents who require more hands-on assistance with hygiene and mobility, what specific oversight or auditing processes do you have in place to ensure consistent, high-quality care?
- 5I noticed that the administration has been active in responding to feedback online; how do you typically handle family communication or resolve concerns when a loved one is in your care?
- 6Regarding medication management, what systems do you have in place to ensure accuracy and prevent errors for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My husband is the patient. And he is not a very good patient. The nurses were very polite and put up with his shenanigans. Kept him calm untill my next visit.”
“The only time my loved one was well cared for was when I was there. I don’t blame the staff. I blame the management for not providing enough staff to cover the floor.”
“I cannot express enough how absolutely amazing and involved everyone is. She was only there briefly but the entire staff on the bayside was very attentive and caring. Kyle especially stood out and took my countless phone calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints leading to 6 deficiencies, including serious issues with abuse prevention and responding to violations. The most recurring problems involve infection control, fire safety, and abuse/neglect prevention, with these issues persisting across multiple surveys from 2022 through 2024. While the facility reports correcting deficiencies, the repeated nature of problems in critical care areas suggests ongoing challenges with consistent quality standards.
Nov 18, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Mar 28, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 12, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 12, 2024Routine5
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 11, 2022Routine10
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Jun 12, 2024
$164,717
Ownership & Operations
Who Operates This Facility
Crest Pointe Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 78 of 80 (Worst)
Ownership & Management
Owners
Crest Pointe Partner LLC
Owner · Organization
Quinto Guardian LLC
Owner (parent company) · Organization
Yr 2013 Investment Tr Ua 03252013
Owner (parent company) · Organization
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kohn, Sara
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kohn, Sean
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
292 reviews from families & visitors
Official Website
Visit crestpointerehab.com
Medicare data downloads
Original nursing home datasets
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