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Nursing HomeMedicaid Investigative

Crest Pointe Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1515 Hulse Road, Pt Pleasant, NJ 08742118 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 292 Google reviews

5
4
3
2
1
Crest Pointe Rehabilitation and Healthcare Center Nursing Home in Pt Pleasant, NJ — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)

Bottom 25% in NJ · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in MARQUIS HEALTH SERVICES chain · $164,717 in fines

Source: Medicare data

What this means for your family

Crest Pointe offers an excellent rehabilitation gym and a beautiful, calm environment that many families find beneficial for recovery. However, because multiple reviewers have raised serious concerns about response times and staffing levels, we strongly advise you to visit during off-hours and ask specifically how the facility ensures adequate coverage for patients who require frequent assistance.

Google Reviews

Google Reviews

292 reviews on Google
Crest Pointe Rehabilitation and Healthcare Center receives high praise for its scenic location on the Point Pleasant canal, its effective physical therapy department, and a generally warm, attentive staff. However, several families have reported serious concerns regarding chronic understaffing, which they claim leads to delayed response times for basic needs and occasional neglect of vulnerable residents. While many reviewers describe a clean and professional environment, others highlight significant inconsistencies in care quality, particularly for those requiring high levels of assistance.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean8.0Activities9.0Meds4.0Memory5.0Comms5.0ValueN/A

Strengths

  • Scenic, relaxing waterfront location
  • Highly effective physical therapy team
  • Warm, compassionate nursing and aide staff
  • Clean and well-maintained facility

Concerns

  • Chronic understaffing leading to delayed response times (mentioned by 7 reviewers)
  • Neglect or poor hygiene care for immobile/dementia patients (mentioned by 5 reviewers)
  • Poor communication from administration or social services (mentioned by 3 reviewers)
  • Inconsistent quality of food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.42022(21)4.22023(21)4.52024(55)4.92025(78)4.92026(37)

Distribution · 212 analyzed

5
190
4
6
3
2
2
2
1
12
11 reviews posted between Dec 5, 2025Dec 6, 2025 · 11 were 5-star

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's beautiful waterfront location, what specific outdoor activities or scenic opportunities are available for residents to enjoy on a daily basis?
  • 2I understand that physical therapy is a standout strength here; could you walk me through how your team coordinates with nursing staff to ensure that progress made in therapy is maintained during daily care routines?
  • 3With the current staffing levels, what is your facility's protocol for ensuring timely responses to call bells, especially during shift changes or overnight hours?
  • 4For residents who require more hands-on assistance with hygiene and mobility, what specific oversight or auditing processes do you have in place to ensure consistent, high-quality care?
  • 5I noticed that the administration has been active in responding to feedback online; how do you typically handle family communication or resolve concerns when a loved one is in your care?
  • 6Regarding medication management, what systems do you have in place to ensure accuracy and prevent errors for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

My husband is the patient. And he is not a very good patient. The nurses were very polite and put up with his shenanigans. Kept him calm untill my next visit.

Rehab patient's spouse · 2024★★★★★

The only time my loved one was well cared for was when I was there. I don’t blame the staff. I blame the management for not providing enough staff to cover the floor.

Memory care family member · 2024★★★★★

I cannot express enough how absolutely amazing and involved everyone is. She was only there briefly but the entire staff on the bayside was very attentive and caring. Kyle especially stood out and took my countless phone calls.

Long-term resident's family · 2025★★★★★
Source: 292 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
15%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
19.4%
NJ
15.7%
Ocean
18.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
14.4%
NJ
9.2%
Ocean
8.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.4%
NJ
12.7%
Ocean
12.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
15.3%
NJ
9.1%
Ocean
8.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
12.1%
NJ
11.7%
Ocean
11.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
4.9%
NJ
5.7%
Ocean
4.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility52.0%
Worse than Avg
Here
52.0%
US
81.8%
NJ
78.7%
Ocean
71.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility64.5%
Worse than Avg
Here
64.5%
US
79.7%
NJ
80.1%
Ocean
76.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
NJ
1.2%
Ocean
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (8.5)
6 complaint-triggered
$164,717 in fines

This facility has concerning patterns with families filing complaints leading to 6 deficiencies, including serious issues with abuse prevention and responding to violations. The most recurring problems involve infection control, fire safety, and abuse/neglect prevention, with these issues persisting across multiple surveys from 2022 through 2024. While the facility reports correcting deficiencies, the repeated nature of problems in critical care areas suggests ongoing challenges with consistent quality standards.

Nov 18, 2025Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Mar 28, 2025Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 12, 2024Complaint
5
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 12, 2024Routine
5
0728Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 11, 2022Routine
10
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Jun 12, 2024

$164,717

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crest Pointe Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 78 of 80 (Worst)

Ownership & Management

Owners

Crest Pointe Partner LLC

Owner · Organization

100%

Quinto Guardian LLC

Owner (parent company) · Organization

Yr 2013 Investment Tr Ua 03252013

Owner (parent company) · Organization

Flagler, Osher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kahanow, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kohn, Sara

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kohn, Sean

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokeach, Fraide

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokowsky, Yitzchok

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Cibc Bank USA5% or Greater Security InterestHarman, DinaManaging Control - Governing BodyRosenblum, EliyahuManaging Control - Governing BodyViroja, YogeshManaging Control - Governing BodyVollbrecht, KevinManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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