Crest Home for the Elderly

This report details a complaint investigation conducted on 02/20/2026 regarding allegations of staff pushing a resident and staff engaging in a verbal altercation. Based on interviews with residents and staff, and a review of records, both allegations were found to be unsubstantiated.

The facility underwent a required comprehensive annual inspection. Deficiencies were cited across multiple areas, including documentation of PRN medication administration (Type A), fire safety due to locked exit gates (Type A), and improper storage/access to food supplies (Type B). Immediate corrective action is required for the Type A violations.

The facility underwent an unannounced Case Management Incident Visit. The Licensing Program Analyst conducted interviews with residents and staff and reviewed necessary documentation. No deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

This report details a complaint investigation conducted on 07/25/2024, with findings documented on 07/17/2025. The allegations regarding unsecured medications and non-adherence to medication schedules were found to be unsubstantiated based on the evidence gathered. Furthermore, the final narrative explicitly states that no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

The investigation was conducted following a complaint and covered several allegations. Of the multiple allegations reviewed, only the fire alarm cover presented a noted deficiency. All other allegations regarding resident injury, hygiene, food quality, record keeping, and staffing were deemed unsubstantiated by the investigator.

The inspection report documents an unannounced visit conducted by the Licensing Program Analyst regarding a complaint. The analyst amended the LIC9099 report to include all three allegations mentioned in the complaint, which was the primary action taken during the visit.