Crescendo Senior Living

This report details a complaint investigation regarding plumbing issues at the facility. The investigation found that the allegation could not be substantiated due to conflicting accounts from residents and staff. No specific citations or deficiencies were recorded in the final report.

The facility underwent an unannounced case management visit in conjunction with a complaint investigation. The primary deficiency cited relates to recordkeeping failures concerning required staff training and orientation for personnel. Specifically, the facility was found to be non-compliant with maintaining verification of required staff training records.

The investigation substantiated allegations regarding medication mismanagement and inadequate supervision leading to multiple resident falls. Two Type B deficiencies were cited concerning the availability of PRN medications and the lack of a formalized care plan to manage the resident's fall risk. The facility must correct these issues by the specified Plan of Correction dates.

This report details a complaint investigation regarding allegations of staff discrimination and restricting resident participation in activities. The investigator found that there was insufficient evidence to prove or disprove the allegations. Consequently, all cited allegations were deemed Unsubstantiated.

This was a Complaint Investigation conducted on December 26, 2025, regarding the facility's handling of a resident following a hospital stay. The allegation was found to be SUBSTANTIATED. The primary deficiency cited relates to improper resident eviction procedures, specifically the failure to provide the required 30-day written notice.

This report details a complaint investigation regarding allegations of staff handling a resident roughly. After interviewing the resident and multiple staff members, the department found insufficient evidence to prove the alleged violation occurred. Consequently, the allegation was deemed unsubstantiated.

This report details a complaint investigation regarding allegations of staff handling a resident roughly. After interviewing the resident and multiple staff members, the department found insufficient evidence to prove the alleged violation occurred. Consequently, the allegation was deemed unsubstantiated.

The investigation found multiple substantiated allegations, resulting in two Type A deficiencies. Specifically, the facility failed to promptly clean and disinfect spills of potentially infectious materials, and a resident was deprived of safe and comfortable accommodations. Immediate corrective action is required for these health and safety risks.