Creekside at the Springs
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
Creekside at the Springs is highly regarded for its clean environment and dedicated nursing staff, making it a strong candidate for long-term care. However, families should be vigilant regarding administrative communication and medical reporting; we recommend keeping detailed personal records of all medical assessments and billing statements to resolve potential discrepancies.
Google Reviews
Google Reviews
38 reviews on Google“Creekside at the Springs is widely praised for its clean environment and friendly, attentive nursing staff. While many families report positive experiences with long-term and memory care, some visitors have raised concerns regarding administrative communication, billing accuracy, and the quality of food service.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and professional nursing staff
- Engaging activities and resident amenities
- Responsive communication regarding health updates
Concerns
- Inconsistent or poor administrative management and billing issues (mentioned by 2 reviewers)
- Dissatisfaction with food quality (mentioned by 2 reviewers)
- Concerns regarding accuracy of medical reporting and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a strong emphasis on resident amenities; could you walk me through a typical week of activities and how you encourage residents to participate?
- 2We want to ensure our loved one receives consistent care; how do you handle the coordination of medication management to ensure accuracy and timely administration?
- 3Regarding the dining experience, what steps are you currently taking to improve the variety and quality of the meals served to residents?
- 4Could you explain the process for how your administrative team handles billing inquiries and ensures that families have a clear point of contact for financial questions?
- 5Communication is very important to us; what is your standard protocol for keeping families updated on changes in medical status or health reporting?
- 6I see you occasionally respond to feedback online; how do you use that family input to make tangible improvements to the daily operations here at Creekside?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was very good, very informative and very caring.”
“Mom had the best care at the Springs! This facility both in the office and residential floor staff were so helpful and took very good care of my sometimes-difficult mother in the dementia unit.”
“Management was awful. Was there 4 days and never did get rehabilitation services. 5 months later I am still getting bills that I don’t owe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 7 deficiencies, indicating ongoing concerns about care quality. The facility has persistent issues with food service and dining, care planning, and resident rights that span multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the recurring problems with basic care areas suggest families should carefully evaluate current conditions during visits.
May 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 9, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 9, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 5, 2023Complaint3
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 10, 2022Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Federal Penalties
Fine
Feb 9, 2024
$15,915
Ownership & Operations
Who Operates This Facility
Creekside at the Springs
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 12 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit thespringscreekside.com
Medicare data downloads
Original nursing home datasets
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