Cove's Edge INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
While this facility historically provided high-quality, attentive care, the most recent reviews from 2025 and 2026 indicate a severe decline in staff professionalism and competence. We strongly advise families to conduct an unannounced visit and speak directly with current residents or staff to verify if these recent reports of negligence have been addressed.
Google Reviews
Google Reviews
17 reviews on Google“Cove's Edge Inc presents a stark contrast between historical praise for attentive care and recent, severe allegations of professional incompetence. While past visitors and patients highlighted a friendly, skilled staff and a clean environment, recent reviews from 2025 and 2026 describe a dangerous, negligent atmosphere characterized by untrained personnel and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Historically friendly and attentive nursing staff
- Clean, well-maintained facility premises
- Positive experiences with rehab and therapy teams
- Appreciated garden courtyard and amenities
Concerns
- Staff incompetence and lack of training (mentioned by 2 reviewers)
- Unprofessional behavior and poor communication from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us the garden courtyard and tell us about the activities held there?
- 2Since we value clear communication, what is the best way for our family to receive regular updates on our loved one's daily care and well-being?
- 3We are so impressed by your 5-star health inspection rating; how do you ensure that the high standard of clinical care is maintained consistently across all shifts?
- 4How does the nursing team approach ongoing training to ensure every staff member is fully prepared for the specific medical needs of the residents?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
- 6We've read great things about your rehab and therapy teams; how do you integrate physical therapy into a resident's daily routine to help them stay active?
Personalized based on this facility's data
Key Review Excerpts
“The staff was wonderfully attentive, the food, very tasty, excellent menu choices and we could order whatever we desired. I was treated to hand and foot manicure in the beautiful garden courtyard!”
“My Mom was there for 4weeks and the team that worked with her was awesome...Very caring and loving staff..Than you all for what you do..”
“The absolute worst bunch of untrained individuals I have ever seen in my life. Nurses who are about as knowledgeable as used toilet paper, and do not want yo answer questions.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cove's Edge shows persistent issues with safety hazards, medication management, and food safety across all three surveys, with similar problems recurring over multiple years. The facility has corrected each violation after being cited, but the pattern of repeat deficiencies in critical areas like resident safety and pharmacy services suggests ongoing operational challenges that families should carefully consider.
Jan 7, 2026Routine13
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 23, 2024Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 9, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Cove's Edge INC
nonprofit
Ownership & Management
Owners
Mainehealth
Owner · Organization
Mainehealth Services
Owner (parent company) · Organization
Mueller, Andrew
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit chasepoint.org
Medicare data downloads
Original nursing home datasets
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