Covenant Village Care Center
Strong Medicare quality ratings; families often praise vibrant, active independent living community. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
Covenant Living offers a beautiful, active environment for independent living, but the skilled nursing and rehabilitation center has shown a concerning pattern of neglect and poor communication. If you are considering this facility for medical care, we strongly advise you to conduct an unannounced visit, specifically observe the responsiveness of staff to call lights, and ask for a clear plan on how they manage medication and family updates.
Google Reviews
Google Reviews
61 reviews on Google“Covenant Living of Florida is a large continuing care community that receives high praise for its independent living lifestyle, resort-like amenities, and active social calendar. However, the skilled nursing and rehabilitation center faces serious, recurring allegations regarding understaffing, medication errors, and poor communication with families during critical health events.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant, active independent living community
- Well-maintained, resort-style facilities
- Compassionate and attentive rehab therapy staff
- Strong sense of community and resident friendship
Concerns
- Inconsistent or poor quality of care in the skilled nursing/rehab unit (mentioned by 5 reviewers)
- Understaffing and slow response times to call buttons (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Poor communication from nursing and administrative staff regarding patient status (mentioned by 2 reviewers)
- Dissatisfaction with food quality in the dining room (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your community has a very vibrant atmosphere; what are some of the most popular daily activities that help residents build those strong friendships?
- 2Given that your skilled nursing unit has received some feedback regarding care consistency, what specific protocols do you have in place to ensure high-quality, personalized attention for residents in that wing?
- 3I see that your team is active in responding to online feedback; how do you use that resident and family input to improve your communication processes and keep families updated on their loved one's status?
- 4Regarding medication management, what steps are taken to ensure accuracy and timeliness for residents who require daily assistance?
- 5With the current staffing levels, how does your team prioritize and manage call button response times to ensure residents feel supported throughout the day and night?
- 6I understand the facility offers a resort-style experience; how do you incorporate resident preferences into the dining program to ensure the meals are both nutritious and enjoyable?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff, therapists and overall hospitality is awesome. We met with woman by the name of Mykelle Henry who was extremely helpful and caring for my grandma at all hours.”
“The crown jewel was the night supervisor, Isolyn M....ever thoughtful, caring and dedicated. Like Mykelle always available if needed. The P.T. staff was awesome...also caring and dedicated.”
“A lot of loud talking and loud laughing between nurses, was told that its just how the weekend nurses are. No one comes when you buzz them. They have said they didn't hear it. Medications not dispensed properly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
15
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Covenant Village Care Center shows concerning patterns with medication management issues appearing across multiple surveys, indicating persistent problems despite corrections. The facility has faced deficiencies in medication safety, nursing staffing, and care planning, with one complaint-triggered violation regarding failure to notify families of resident incidents. While all cited deficiencies show correction dates, the recurring medication and pharmaceutical service problems suggest families should inquire about current safety protocols during visits.
May 15, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 29, 2024Routine4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jan 5, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 16, 2022Routine5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Covenant Village Care Center
nonprofit
Chain Affiliation
Covenant Living
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 4 of 15 (Best)
Ownership & Management
Owners
Covenant Living Communities & Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit covlivingflorida.org
Medicare data downloads
Original nursing home datasets
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