Covenant Living of Keene
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
Above average in NH · Worst in COVENANT LIVING chain · No penalties on record · Very few deficiencies
What this means for your family
This facility is highly regarded by independent living residents for its social atmosphere and dining. However, if you are considering the assisted living or memory care wings, we strongly recommend requesting a tour during off-peak hours and asking specific questions about nursing-to-resident ratios, as some families have reported concerns regarding staff responsiveness.
Google Reviews
Google Reviews
47 reviews on Google“Covenant Living of Keene, formerly known as Hillside Village, receives overwhelming praise from independent living residents for its beautiful campus, high-quality dining, and active social environment. However, there is a stark divide in experiences, with some family members of those in assisted living and memory care reporting significant concerns regarding nursing staff responsiveness and management priorities.”
Quality Themes
Tap a score for detailsStrengths
- High-quality, varied dining options
- Beautiful, well-maintained campus and apartments
- Active social community and diverse activities
- Compassionate and patient memory care staff
Concerns
- Understaffing and lack of responsiveness in nursing/assisted living (mentioned by 2 reviewers)
- Management prioritizing financial gain over resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the active social community here, what are some of the most popular activities or events that residents look forward to each week?
- 2I noticed the campus is beautifully maintained; how do you ensure that same level of care and attention is consistently provided to residents’ daily needs?
- 3With the current staffing levels, how do you ensure that residents receive timely assistance when they press their call buttons or need immediate help?
- 4How does your nursing team coordinate with outside medical providers to manage emergencies or sudden changes in a resident's health status?
- 5I see that you occasionally respond to feedback online; how do you use family input to make tangible improvements to the quality of care provided here?
- 6How do you balance the operational needs of the facility with your commitment to personalized, resident-centered care?
Personalized based on this facility's data
Key Review Excerpts
“The memory care staff is not only incredibly professional/capable, but also unendingly patient and - simply put - tremendously kind.”
“Hillside is filled with lazy nursing staff members who are reluctant to do any physical work. I’m so disappointed with how downhill this place has gone.”
“If you didn't have a dining partner, they would find a table to sit and meet other residents. The food was better than any of the restaurants in Keene.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
8
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of deficiencies across medication management, safety systems, and care planning, with all 16 violations corrected by the provider. The most recurring issues involve pharmacy services and medication oversight, appearing in multiple surveys, alongside problems with fire safety systems and resident assessment processes. While no complaints were filed by families, the repeat medication-related deficiencies suggest this area may need continued attention despite reported corrections.
Jun 25, 2025Routine3
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 11, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 20, 2023Routine7
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Administration Deficiencies
Provide training in compliance and ethics.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Covenant Living of Keene
nonprofit
Chain Affiliation
Covenant Living
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 13 of 15 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit covlivingkeene.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Keene Center, Genesis Healthcare
2.2 miNursing Home · Keene, NH
Langdon Place of Keene
2.3 miNursing Home · Keene, NH
Alpine Healthcare Center
4.1 miNursing Home · Keene, NH
Cheshire County Home
6.5 miNursing Home · Westmoreland, NH