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Nursing Home Investigative

Covenant Living of Keene

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Wyman Rd, Keene, NH 0343120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 47 Google reviews

5
4
3
2
1
Covenant Living of Keene Nursing Home in Keene, NH — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (1/5 stars)

Above average in NH · Worst in COVENANT LIVING chain · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

This facility is highly regarded by independent living residents for its social atmosphere and dining. However, if you are considering the assisted living or memory care wings, we strongly recommend requesting a tour during off-peak hours and asking specific questions about nursing-to-resident ratios, as some families have reported concerns regarding staff responsiveness.

Google Reviews

Google Reviews

47 reviews on Google
Covenant Living of Keene, formerly known as Hillside Village, receives overwhelming praise from independent living residents for its beautiful campus, high-quality dining, and active social environment. However, there is a stark divide in experiences, with some family members of those in assisted living and memory care reporting significant concerns regarding nursing staff responsiveness and management priorities.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean9.0Activities9.0MedsN/AMemory6.0Comms7.0ValueN/A

Strengths

  • High-quality, varied dining options
  • Beautiful, well-maintained campus and apartments
  • Active social community and diverse activities
  • Compassionate and patient memory care staff

Concerns

  • Understaffing and lack of responsiveness in nursing/assisted living (mentioned by 2 reviewers)
  • Management prioritizing financial gain over resident care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(4)'21(25)'23(3)'25(2)

Distribution · 50 analyzed

5
46
4
1
3
0
2
0
1
3
12 reviews posted between Dec 6, 2021Dec 11, 2021 · 11 were 5-star

How They Respond to Reviews

18%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the active social community here, what are some of the most popular activities or events that residents look forward to each week?
  • 2I noticed the campus is beautifully maintained; how do you ensure that same level of care and attention is consistently provided to residents’ daily needs?
  • 3With the current staffing levels, how do you ensure that residents receive timely assistance when they press their call buttons or need immediate help?
  • 4How does your nursing team coordinate with outside medical providers to manage emergencies or sudden changes in a resident's health status?
  • 5I see that you occasionally respond to feedback online; how do you use family input to make tangible improvements to the quality of care provided here?
  • 6How do you balance the operational needs of the facility with your commitment to personalized, resident-centered care?

Personalized based on this facility's data


Key Review Excerpts

The memory care staff is not only incredibly professional/capable, but also unendingly patient and - simply put - tremendously kind.

Memory care family member · 2023★★★★★

Hillside is filled with lazy nursing staff members who are reluctant to do any physical work. I’m so disappointed with how downhill this place has gone.

Assisted living/memory care family member · 2021☆☆☆☆

If you didn't have a dining partner, they would find a table to sit and meet other residents. The food was better than any of the restaurants in Keene.

Independent living resident · 2021★★★★★
Source: 47 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility50.3%
Worse than Avg
Here
50.3%
US
15.3%
NH
18.7%
Cheshire
21.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility38.7%
Worse than Avg
Here
38.7%
US
14.4%
NH
21.8%
Cheshire
25.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NH
12.1%
Cheshire
20.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility39.1%
Worse than Avg
Here
39.1%
US
19.4%
NH
26.3%
Cheshire
25.6%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.8%
Worse than Avg
Here
11.8%
US
4.9%
NH
4.4%
Cheshire
3.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NH
96.9%
Cheshire
95.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
79.7%
NH
83.0%
Cheshire
85.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.2%
Better than Avg
Here
96.2%
US
81.8%
NH
86.5%
Cheshire
85.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
NH
1.4%
Cheshire
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (4.0)

This facility shows a pattern of deficiencies across medication management, safety systems, and care planning, with all 16 violations corrected by the provider. The most recurring issues involve pharmacy services and medication oversight, appearing in multiple surveys, alongside problems with fire safety systems and resident assessment processes. While no complaints were filed by families, the repeat medication-related deficiencies suggest this area may need continued attention despite reported corrections.

Jun 25, 2025Routine
3
0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jun 11, 2024Routine
6
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0914Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Apr 20, 2023Routine
7
0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0946Potential for harm · PatternCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Covenant Living of Keene

Organization Type

nonprofit

Chain Affiliation

Chain Name

Covenant Living

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 13 of 15 (Worst)

Ownership & Management

Key personnel

Burdett, GreggW-2 Managing EmployeeCunliffe, TerriW-2 Managing EmployeeJustie, JeannieW-2 Managing EmployeeMalzahn, ElizabethW-2 Managing EmployeePartin, KarynW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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