Strong Medicare quality ratings; public reviewers often praise high-quality, varied dining options. Still worth an in-person visit.
based on 47 Google reviews

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Covenant Living of Keene has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: high-quality, varied dining options and beautiful, well-maintained campus and apartments. Review the component ratings and current source records before deciding.
Covenant Living of Keene, formerly known as Hillside Village, receives overwhelming praise from independent living residents for its beautiful campus, high-quality dining, and active social environment. However, there is a stark divide in experiences, with some family members of those in assisted living and memory care reporting significant concerns regarding nursing staff responsiveness and management priorities.
Quality Themes
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Concerns
Rating Trends
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Distribution · 50 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The memory care staff is not only incredibly professional/capable, but also unendingly patient and - simply put - tremendously kind.”
“Hillside is filled with lazy nursing staff members who are reluctant to do any physical work. I’m so disappointed with how downhill this place has gone.”
“If you didn't have a dining partner, they would find a table to sit and meet other residents. The food was better than any of the restaurants in Keene.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
8
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a pattern of deficiencies across medication management, safety systems, and care planning, with all 16 violations corrected by the provider. The most recurring issues involve pharmacy services and medication oversight, appearing in multiple surveys, alongside problems with fire safety systems and resident assessment processes. While no complaints were filed by families, the repeat medication-related deficiencies suggest this area may need continued attention despite reported corrections.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Administration Deficiencies
Provide training in compliance and ethics.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Covenant Living of Keene
nonprofit
Covenant Living
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 13 of 15 (Lowest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
47 reviews from families & visitors
Official Website
Visit covlivingkeene.org
Medicare data downloads
Original nursing home datasets
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