Courtyard Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (26 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Significantly below average staffing · Worst in COVENANT CARE chain · $7,342 in fines · Abuse citation
What this means for your family
This facility's therapy and nursing teams are frequently praised for their compassion and skill, making it a strong candidate for rehabilitation. However, families must be vigilant regarding medication schedules and response times to call lights, as several reviewers have documented significant delays in care.
Google Reviews
Google Reviews
74 reviews on Google“Families considering Courtyard Health Care Center will find a facility with a highly praised nursing and therapy team, with many reviewers noting the staff is compassionate and professional. However, there are significant, recurring reports of delayed medication administration, slow response to call lights, and issues with hygiene and cleanliness. While some recent reviews suggest improvements, historical patterns of neglect and administrative unresponsiveness remain a serious concern for potential residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Effective physical and occupational therapy
- Professional and attentive social services
- Clean and well-maintained environment (noted in recent reviews)
Concerns
- Delayed medication administration (mentioned by 4 reviewers)
- Slow response to call lights and resident needs (mentioned by 5 reviewers)
- Issues with hygiene and cleanliness (mentioned by 3 reviewers)
- Inconsistent food quality and meal service (mentioned by 3 reviewers)
- Administrative unresponsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
The owner uses personalized greetings and acknowledges specific details in positive reviews. For negative reviews, they follow a consistent template of expressing concern and providing a specific phone number to move the conversation offline.
Questions for Your Tour
- 1I noticed some recent praise for how clean the facility is; what are your daily routines for maintaining the resident rooms and common areas?
- 2How does the nursing team ensure that medications are administered accurately and on a strict schedule?
- 3What is the process for responding to call lights to ensure residents aren't waiting long for assistance?
- 4Could you tell me more about the meal service and how you ensure consistent food quality and nutrition for everyone?
- 5How does the communication between the administrative team and families work if we have questions or concerns?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My father has been a patient at this facility twice now and he raves about the amazing care and attention he receives from nursing staff, activities staff, therapy dept, even housekeeping!”
“I want to express my heartfelt gratitude for the exceptional care and kindness I received during my stay. The delicious food, patience, and laundry assistance made a significant impact.”
“My grandmother complained about her bottom being sore, when asked about the soreness nobody act like they knew what we where talking about, or seemed concerned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Courtyard Health Care Center shows concerning patterns with 36% of deficiencies triggered by family complaints. The most recurring issues involve food safety and preparation, medication management, and protection from abuse and neglect. While all deficiencies show correction dates, the facility has faced repeated safety violations, including multiple incidents requiring investigation of potential resident harm, suggesting ongoing operational challenges that warrant careful consideration during your visit.
Apr 30, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 10, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 2, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 24, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Sep 8, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Courtyard Health Care Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 2.8/5 · Rank 24 of 24 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit courtyardhcc.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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