Courtyard Health and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 37 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 6)
Bottom 25% in MS · Below recommended RN staffing · Worst in AVARDIS HEALTH chain · $148,196 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the therapy department and administrative staff are frequently praised for their efficiency and care, the facility has faced serious allegations regarding resident safety and neglect. We strongly advise families to conduct an unannounced visit and specifically ask about the facility's protocols for night-time supervision and medication safety.
Google Reviews
Google Reviews
37 reviews analyzed“Courtyard Health and Rehabilitation receives highly polarized feedback, with many reviewers praising the therapy department and administrative staff for a smooth admission process. However, there are serious, recurring allegations regarding neglect, poor communication, and safety concerns, including reports of patients wandering into other rooms and staff unprofessionalism. Families considering this facility should weigh the positive reports of therapy outcomes against the significant concerns regarding resident safety and transparency.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective therapy department
- Streamlined and helpful admission process
- Compassionate and attentive nursing staff
- Recent building improvements and renovations
Concerns
- Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
- Neglect and lack of basic care (bathing, hygiene) (mentioned by 2 reviewers)
- Unprofessional staff behavior and lack of privacy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has recently undergone some building improvements; how have these updates impacted the daily environment and comfort for residents?
- 2Given that your therapy department is highly regarded, how do you integrate those services into a resident's daily routine to ensure they stay active and engaged?
- 3I see that you are very active in responding to feedback online; what is your current process for keeping families updated on their loved one's care and daily well-being?
- 4With the current focus on health and safety, could you walk me through your protocols for ensuring consistent assistance with daily hygiene and personal care needs?
- 5How does your team manage medication administration and oversight to ensure accuracy and safety for residents throughout the day and night?
- 6In the event of a medical emergency or a sudden change in health status, what is your specific process for communicating with family members and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The intake process was streamlined due to the efforts of Matt and his colleagues there. Matt went above and beyond to ensure a smooth transition and kept us informed and included every step of the way.”
“I wish there was a way to leave no stars. This facility is under a federal investigation and rightly so. I 100% believe the staff and this place is responsible for my mothers death.”
“While I'm sleeping at night I have to worry that other patients won't try and climb in bed with me. In addition I'm a light sleeper in a place that is basically a warehouse for people.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Courtyard Health and Rehabilitation shows concerning patterns with 16 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve care planning, daily living assistance, accident prevention, and abuse protection. While the facility corrects violations when cited, the persistent complaints about basic care standards and repeated safety issues (including recent abuse protection violations in 2025) suggest ongoing quality concerns families should carefully evaluate before choosing this facility.
Oct 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 9, 2025Routine7
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 17, 2024Complaint6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 20, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 27, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Oct 20, 2025
$22,325
Fine
Aug 13, 2025
$12,428
Ownership & Operations
Who Operates This Facility
Courtyard Health and Rehabilitation
for profit
Chain Affiliation
Avardis Health
14 facilities nationwide
Chain avg rating: 2.1/5 · Rank 13 of 14 (Worst)
Ownership & Management
Owners
Mccomb Parentco LLC
Owner · Organization
Pike Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit courtyardhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.