Nursing HomeMedicaid

Country Village Center, Genesis Healthcare

Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.

91 Country Village Road, Lancaster · Lancaster, NH 03584|86 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 36 Google reviews

(603) 788-4735 Directions Website

Street View

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Above-median findings in the latest survey (4 vs median 3)

No Medicare penalties on record · Staff turnover reported at 30%

Source: Medicare data

What this means for your family

Country Village Center, Genesis Healthcare has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, well-maintained facility and friendly and attentive nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

40 public Google reviews available

Country Village Center receives high praise for its clean environment, friendly nursing staff, and effective rehabilitation programs. However, some families report significant concerns regarding communication, discharge planning, and occasional neglect, suggesting that the quality of experience may vary depending on the specific staff or management involved.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Friendly and attentive nursing staff
Effective rehabilitation and physical therapy
Welcoming and efficient front desk/admissions

Concerns

Poor communication and lack of transparency regarding care plans and discharge (mentioned by 3 reviewers)
Neglect or lack of attention to personal needs and hygiene (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 40 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily care and communication?
2Given that some families have expressed a desire for more consistent updates, what is your standard process for keeping us informed about changes in a resident's care plan or health status?
3With the rehabilitation program being a noted strength here, how do you ensure that same level of attentive, personalized care carries over into daily hygiene and personal assistance?
4Since dining is an area you are looking to improve, could you walk us through how you accommodate individual dietary preferences and ensure residents are getting the nutrition and support they need during mealtimes?
5How does your nursing team manage medication administration to ensure accuracy and consistency, especially during shift changes?
6What kind of social activities or community engagement opportunities are available for residents to enjoy throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“The progress she has made is incredible and the C.V. team has done such a wonderful job in keeping her mind sharp and busy with events. She is safe, comfortable and most important is the fact she is happy all while progressing so well.”

Long-term resident's family · 2021★★★★★

“Worst place ever. They totally neglected my father in a sense that they didn't have his TV working or his prayers being facilitated, as he requested. He was unkempt without haircuts. They didn't even notify me when he died.”

Family member · 2024★☆☆☆☆

Source: 40 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.86hrs

Registered nurses for medical care

Total Nursing

3.19hrs

78%

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

15%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility21.0%

Worse than Avg

Here

21.0%

12.8%

13.7%

Coos

2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.6%

Better than Avg

Here

12.6%

19.5%

19.0%

Coos

28.5%

Residents needing more daily help over time

↓ Lower is better

This Facility27.0%

Worse than Avg

Here

27.0%

13.9%

22.7%

Coos

18.6%

Residents whose walking got worse

↓ Lower is better

This Facility26.9%

Worse than Avg

Here

26.9%

14.1%

17.5%

Coos

14.4%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility25.3%

Mixed vs Avgs

Here

25.3%

19.0%

25.7%

Coos

24.1%

Residents vaccinated for the flu

↑ Higher is better

This Facility95.5%

Worse than Avg

Here

95.5%

98.0%

Coos

99.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility75.1%

Worse than Avg

Here

75.1%

82.0%

86.8%

Coos

76.6%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility78.3%

Worse than Avg

Here

78.3%

79.8%

83.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

12findings in history

Latest survey: 4 · near NH avg (4.0)

This facility shows recurring deficiencies across infection control, medication management, and food safety over multiple surveys, with one family complaint about care quality standards in 2023. While all violations have reported correction dates, the pattern of repeat issues in infection control (appearing in three of four surveys) and medication labeling problems (twice) suggests ongoing challenges with consistent implementation of safety protocols that families should discuss during visits.

Sep 11, 2025Routine6 findings

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Sep 6, 2024Routine3 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Sep 20, 2023Routine3 findings

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Country Village Center, Genesis Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

184 facilities nationwide

Chain avg rating: 2.4/5 · Rank 58 of 188

Ownership & Management

Owners

91 Country Village Road Operations LLC

Owner · Organization

Sundance Rehabilitation Holdco INC

Owner · Organization

Fc-Gen Operations Investment LLC