Country Life Assisted Living

Strengths

• Exceptional staff care with specific team members like ChristyAnn mentioned by name for going above and beyond, including follow-up texts to families months after resident deaths
• Outstanding family communication with constant updates and calls to keep families informed of their loved one's condition and needs
• Consistently clean, well-maintained, and beautiful facility with impressive grounds that serve as a positive example for other facilities
• Strong care coordination including arranging physical therapy and other specialized services residents need
• Long-term resident satisfaction with one family reporting their mother has been there since 2015 and 'wouldn't trade them for the world'
• Compassionate end-of-life care with families feeling their loved ones weren't alone and received family-like attention during final stages

Concerns

• Significant billing dispute over monthly rent charges after resident death, with administrator initially demanding full month's rent ($4600) for 18 hours of care, showing lack of compassion during family's grief
• Contract appears to have unclear or problematic end-of-life billing provisions that families should carefully review before signing

How They Respond to Reviews

This facility actively engages with reviewer feedback.

Questions for Your Tour

• 1I noticed your team is very responsive to online feedback; how do you maintain that same level of communication with families regarding daily updates on their loved one?
• 2With your beautiful grounds and long-term residents, what are some of the favorite daily activities or social opportunities that keep residents engaged here?
• 3Could you walk me through how you coordinate specialized services like physical therapy to ensure residents get the care they need without leaving the facility?
• 4Since you have residents who have been here for many years, how do you handle the transition of care if a resident’s medical needs change significantly over time?
• 5I want to make sure I fully understand the financial side of things; could you explain your policy regarding billing and move-out procedures in the event of a resident's passing?
• 6Given your small capacity of 16 residents, how does your staff ensure that each individual receives the personalized attention that your team is so well-known for?

Personalized based on this facility's data