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Assisted Living

Country Home Estates

Limited public data on Country Home Estates. Call, tour, and ask to meet current residents' families — your own impression matters most.

2927 Monroe, Commerce, TX 7542855 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
3.2/5

based on 5 Google reviews

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Country Home Estates Assisted Living in Commerce, TX — Street View
Street View

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What this means for your family

The facility offers a clean environment and friendly staff, which are great foundations for care. However, families should closely monitor communication protocols and meal quality, as past issues include lack of transparency during end-of-life events and a reliance on frozen foods.

Google Reviews

Google Reviews

5 reviews analyzed
Families should note that while the facility is described as clean and friendly, there are significant concerns regarding communication during sensitive moments like memorials. Additionally, some residents may find the dining options lacking in freshness due to a reliance on prepared frozen items.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and generally good staff
  • Convenient location for local families

Concerns

  • Poor communication regarding resident memorials
  • Lack of fresh food variety and reliance on frozen meals

Rating Trends

Tap a year to see what changed

2345.02018(1)3.02019(2)4.02022(1)1.02025(1)

Distribution

5
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4
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0
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1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the facility is so well-maintained and clean, what specific daily routines do you have in place to keep the common areas looking so nice for the residents?
  • 2We would love to know more about the dining experience; how often is the menu rotated, and are there opportunities to request fresh, non-frozen meal options?
  • 3How do you ensure that families are kept 'in the loop' regarding important updates or special events like resident memorials and milestones?
  • 4What does a typical day of social activities and engagement look like for the residents here?
  • 5In the event of a medical emergency during the night, what is the specific protocol for contacting both medical professionals and our family?
  • 6We noticed the staff is described as very friendly; how do you foster that culture of care and ensure consistent communication between the caregivers and the families?

Personalized based on this facility's data


Key Review Excerpts

Nice facility. Always very clean. Staff is mostly good and friendly. My relative complains about the food. It's not necessarily "bad." Many frozen items prepared. No fresh foods.

Relative of a resident · 2019★★★★

It was pretty good when my meme was alive, however she passed away not long ago and they had a memorial for her and didnt let the family know.... Really inconsiderate...

Deceased resident's family · 2019★★☆☆☆
Source: 5 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total
9deficiencies

Key Findings

The most recent inspection data shows no active enforcement actions against Country Home Estates. While there were several life safety and health code violations identified in September 2019, all listed issues were documented as corrected by November 2019.

Sep 18, 2019Routine

Health Code (2 violations) | Life Safety Code (7 violations)

Life Safety CodeCorrected Nov 25, 2019

The facility failed to provide exit signs with emergency power.

Health CodeCorrected Nov 25, 2019

The facility failed to ensure the dishwashing area was in compliance with licensing standards for assisted living facilities.

Health CodeCorrected Nov 25, 2019

The facility failed to comply with Chapter 33, Existing Residential Board and Care Occupancies.

Life Safety CodeCorrected Nov 25, 2019

The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.

Life Safety CodeCorrected Nov 25, 2019

The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.

Life Safety CodeCorrected Nov 25, 2019

The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.

Life Safety CodeCorrected Nov 25, 2019

The facility failed to provide reasonable access and/or necessary equipment for maintenance, testing, and servicing of equipment.

Life Safety CodeCorrected Nov 25, 2019

The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.

Life Safety CodeCorrected Nov 25, 2019

The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Draughn & Sons Lc

Organization Type

for profit

Administrator

SHELIA CAMPSO

Source: State licensing data

Contact

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References & Resources

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