Country Care Manor
Strong Medicare quality ratings; families often praise clean and odor-free environment. Still worth an in-person visit.
based on 112 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and the genuine kindness of its nursing staff. However, families should be extremely vigilant regarding administrative oversight and communication, as there are documented reports of serious mismanagement and poor responsiveness to incidents.
Google Reviews
Google Reviews
112 reviews analyzed“Families generally praise Country Care Manor for its exceptionally clean facility and a warm, compassionate nursing staff that treats residents like family. However, there are serious allegations regarding administrative neglect and a specific instance of a high-severity injury, so careful investigation of management is advised.”
Quality Themes
Tap a score for detailsStrengths
- Clean and odor-free environment
- Compassionate and attentive nursing staff
- Friendly and welcoming atmosphere
- Effective rehabilitation and therapy services
Concerns
- Serious allegations of administrative neglect and patient injury
- Poor communication and rudeness from admissions/social workers (mentioned by 2 reviewers)
- Restrictive visitor policies regarding age
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a set of repetitive, templated scripts that emphasize the mission statement 'Making Lives Better' and 'best-in-class care.' While they personalize the responses by including the reviewer's name, the core content of the message is almost identical across most reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and pleasant the environment is here; could you tell us more about how the facility maintains that atmosphere?
- 2Since we value staying connected, how would you describe the current process for family visits and any guidelines regarding the age of visiting grandchildren?
- 3We want to ensure we are always in the loop, so what is the best way for us to maintain consistent and clear communication with the social work and admissions team?
- 4With the focus on rehabilitation mentioned in many positive stories, how does the therapy team work with residents to help them regain their independence?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure our loved one receives immediate care?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is great, very helpful and caring. The place is always clean and I highly recommend this home to all my friends and relatives. Top quality in all aspects.”
“I was impressed of how clean n their's NO smelling of urine as most places have....I gave it a 5 Star bc I was Grateful for ur Staff n Service Provided to my DEAR aunt”
“CCM is a horrific facility and way over priced for the quality of care you receive. While the nursing staff, CNAs etc are generally good and caring, the administrator is a disaster.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 34 measures
32
measures
2
measures
Residents whose walking got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Country Care Manor shows a concerning pattern with 6 complaint-triggered deficiencies, indicating families have filed reports about care issues. Recurring problems span environmental safety and cleanliness, medical records management, and resident rights violations. While all deficiencies show correction dates, the facility's repeated violations in basic environmental standards across multiple surveys suggest ongoing operational challenges that warrant careful evaluation during any visit.
Dec 17, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 21, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Sep 18, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Aug 2, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Nov 21, 2025
$4,147
Fine
Nov 25, 2024
$17,996
Ownership & Operations
Who Operates This Facility
Bexar County Hospital District
for profit
TOUCHSTONE STRATEGIES LA VERNIA LLC
CHASE THOMPSON
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 6 of 27
Ownership & Management
Owners
Bexar County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit countrycare-manor.com
Medicare data downloads
Original nursing home datasets
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