Cornerstone Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 6)
- High staff turnover (55%)
Bottom 25% in MS · Below recommended RN staffing · Worst in NEXION HEALTH chain · $90,844 in fines
What this means for your family
This facility is highly regarded for its physical therapy and admissions support, making it a strong candidate for rehabilitation. However, because multiple families have reported serious lapses in basic hygiene and emergency responsiveness, we strongly recommend conducting unannounced visits and speaking directly with the nursing director about their protocols for monitoring vitals and patient hygiene.
Google Reviews
Google Reviews
64 reviews analyzed“Cornerstone Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the therapy department and admissions staff for their professionalism and care. However, several critical reviews allege severe neglect, including poor hygiene, failure to assist with feeding, and delayed responses to medical emergencies. Prospective families should weigh the positive reports of rehabilitation success against these serious concerns regarding basic patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Helpful and organized admissions process
- Friendly and compassionate nursing staff
- Clean and accessible facility layout
Concerns
- Neglect of basic hygiene and patient care (feeding, cleaning) (mentioned by 4 reviewers)
- Delayed or inadequate response to medical emergencies (mentioned by 3 reviewers)
- Unsanitary facility conditions and odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy department here; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2How does the nursing team ensure that every resident's personal hygiene and mealtime needs are met consistently throughout the day?
- 3What specific protocols are in place to ensure a rapid and coordinated response from the medical staff during an unexpected health emergency?
- 4Could you walk us through your process for managing daily medications to ensure everything is administered accurately and on schedule?
- 5We noticed the admissions process is described as very organized; what can we expect in terms of communication with your team during the first few days of transition?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“April and her physical therapy staff have accomplished getting mom back up and walking on a walker where two other facilities failed.”
“The building is very clean, patient rooms are easily accessible, and the common areas are very accomodating for visitors. The nursing staff are well trained and treat residents like family.”
“My grandmother is now at the ER unresponsive because her BP bottomed out and these lovely folks decided she wasn't worth calling an ambulance for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 19 family-reported complaints across multiple surveys, indicating recurring issues with care planning, daily living assistance, and resident protection. Problems persist across recent inspections, with the same deficiencies appearing repeatedly from 2022 through 2025, suggesting systemic challenges despite correction claims. Families should carefully evaluate whether this facility can provide reliable, safe care given the ongoing complaint pattern.
Sep 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 23, 2025Routine4
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 9, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Apr 15, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 6, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Federal Penalties
Fine
Nov 6, 2023
$90,844
Payment Denial
Nov 6, 2023
42-day denial
Ownership & Operations
Who Operates This Facility
Cornerstone Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 50 of 51 (Worst)
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.