Cornell Health Services
Strong Medicare quality ratings; families often praise clean facility environment. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
The facility appears to provide a clean environment and helpful communication for short-term rehab patients. However, given the extreme disparity in recent feedback, families should conduct an in-person tour and ask specifically about the standard of care for long-term residents to understand the source of the negative sentiment.
Google Reviews
Google Reviews
5 reviews on Google“Cornell Health Services receives polarized feedback, with recent reviews highlighting both positive experiences in rehab and severe dissatisfaction with the overall care environment. While some families appreciate the cleanliness and helpful communication from staff, others strongly advise against choosing this facility for long-term residency.”
Quality Themes
Tap a score for detailsStrengths
- Clean facility environment
- Helpful and forthcoming rehab staff
- Effective communication regarding patient status
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed how much the management values feedback through their review responses; how does the team typically incorporate family suggestions into daily care?
- 2The rehab staff seems very helpful and communicative based on what we've heard; how closely will the therapists work with our loved one during their recovery?
- 3Since the facility is a cozy size with 50 residents, how do you ensure each person receives personalized attention during mealtimes?
- 4What kind of daily activities or social outings do you organize to keep residents engaged and connected with each other?
- 5How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
- 6We are looking for a very clean and well-maintained environment; what are your current protocols for facility cleanliness and upkeep?
Personalized based on this facility's data
Key Review Excerpts
“Very nice facility. My mummy is here for inpatient rehab, and all the staff has been very helpful and forthcoming with information.”
“Horrible place!!!!! Do NOT send a loved one to live there!”
“Clean”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cornell Health Services has recurring deficiencies primarily in building safety systems, including electrical systems and fire safety measures, with issues appearing across multiple surveys from 2023-2025. One family filed a complaint regarding infection control practices in 2024. While all violations have been corrected according to provider reports, the pattern of repeat deficiencies in safety infrastructure suggests ongoing maintenance challenges that families should consider.
May 7, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Construct fire resistant interior walls.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Sep 4, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 10, 2024Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Mar 8, 2023Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Cornell Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 58 (Best)
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit cornellhs.com
Medicare data downloads
Original nursing home datasets
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