Cordova Health and Rehabilitation, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 3.0)
Bottom 25% in AL · Below recommended RN staffing · Above recommended total nurse staffing · Worst in NHS MANAGEMENT chain · $76,242 in fines · Abuse citation
What this means for your family
While many families report excellent care from specific staff members, the facility has received serious, recurring allegations regarding neglect and unprofessional behavior in recent months. If you consider this facility, we strongly recommend conducting an unannounced visit and specifically observing the responsiveness of staff to resident needs during off-peak hours.
Google Reviews
Google Reviews
36 reviews on Google“Cordova Health and Rehabilitation receives highly polarized feedback, with many families praising specific staff members for their compassion and dedication, while others report serious concerns regarding neglect and unprofessional behavior. While some families feel their loved ones thrive in a caring environment, others describe the facility as run-down and express frustration with poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, dedicated nursing staff
- Strong, hands-on leadership from specific nurses
- Clean and well-maintained environment
- Effective rehabilitation services
Concerns
- Neglect and poor hygiene standards (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Poor communication and responsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to improve daily communication and care coordination?
- 2Given the recent focus on enhancing medication management, what specific protocols or double-check systems do you have in place to ensure residents receive the correct dosages on time?
- 3What steps are being taken to ensure that high standards of personal hygiene and room cleanliness are consistently maintained for every resident throughout the day?
- 4How do you foster a culture of professionalism and empathy among your staff to ensure every interaction with residents remains respectful and supportive?
- 5With your rehabilitation services being a noted strength, how do you integrate those therapy goals into the resident's daily routine and social activities?
- 6In the event of a medical emergency, what is your specific protocol for notifying and updating family members, and how quickly can we expect a response from the management team?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother has been in this facility for three years now, Wendy S has always been so helpful with my grandmother, and keeping my family up to date on anything going on.”
“My great aunt is here and although it has its days I couldn’t ask for better people taking care of her especially nurse Wendy smith she is such a kind and caring woman who truly cares an takes her job seriously”
“This place does NOT even deserve a 1 star. They are so neglectful. They let the residents stay in their pee and poop for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering a November 2024 survey that found serious deficiencies in abuse prevention and proper reporting of suspected incidents. The facility has persistent issues with fire safety systems, dietary operations, and resident assessment procedures that appear across multiple surveys from 2018 to 2024. While all deficiencies show correction dates, the recurring pattern of safety and care concerns warrants careful consideration before visiting.
Nov 20, 2024Complaint9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 20, 2024Routine8
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Oct 3, 2019Routine8
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 6, 2018Routine10
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Federal Penalties
Fine
Nov 20, 2024
$76,242
Payment Denial
Nov 20, 2024
4-day denial
Ownership & Operations
Who Operates This Facility
Cordova Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 40 of 43 (Worst)
Ownership & Management
Owners
South-Care Medical Facilities, INC.
Owner · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit cordovahealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.