Copperfield Healthcare and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 216 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, specifically due to their highly-rated physical and occupational therapy departments. However, families should closely monitor meal temperatures and be proactive in communicating with staff regarding call button response times, as these are recurring points of frustration.
Google Reviews
Google Reviews
216 reviews on Google“Families considering Copperfield Healthcare and Rehabilitation will find a facility highly praised for its exceptional physical and occupational therapy teams and a generally compassionate nursing staff. However, significant concerns exist regarding inconsistent response times to call buttons, occasional hygiene issues, and reports of food being served cold. While many long-term residents and families report a warm, home-like atmosphere, others have flagged serious issues regarding patient safety and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Welcoming and professional administrative staff
Concerns
- Slow response times to call buttons and patient needs (mentioned by 4 reviewers)
- Food temperature and meal consistency issues (mentioned by 4 reviewers)
- Inconsistent hygiene and patient care (e.g., missed baths/changes) (mentioned by 3 reviewers)
- Unpleasant facility odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently mention specific staff members or details mentioned in the reviews. For negative feedback, the responses are professional, expressing concern and inviting direct communication to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; how do you tailor those programs to meet a resident's specific recovery goals?
- 2What steps are being taken to ensure that call buttons are answered promptly and that residents' needs are met right away?
- 3Could you tell us more about the dining experience, specifically regarding how you ensure meals are served at the right temperature and remain consistent each day?
- 4How does the nursing team manage daily hygiene routines, such as baths and linen changes, to ensure every resident is comfortable and well-cared for?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's health during the overnight hours?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The team and staff were really great and respectful to him and his needs. Having dementia made it a bit challenging for them but they managed to take good care of him.”
“The team at Copperfield are fantastic. They are there to serve the residents and provide the best service. Sharon at the front is such a pleasant welcome when you first enter.”
“The level of care here is amazing. Soltana & Kristoff and the whole staff have been exceptional. I was so scared about my loved one going into skilled nursing... Oh boy, was I wrong!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints leading to 6 deficiencies, raising concerns about this facility's care quality. The most recurring problems involve medication management (with repeated medication error issues), resident care planning and assessments, and quality of care including wound care and respiratory treatment. While the facility corrects deficiencies when cited, the pattern of recurring medication errors and complaint-driven investigations suggests ongoing care challenges that warrant careful consideration during any visit.
Sep 17, 2025Routine11
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 17, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 26, 2024Routine3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
May 18, 2023Routine9
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Sep 17, 2025
$23,029
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
QUEENSTON HEALTHCARE INC
ROOHI KAPOOR
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 34 of 84
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
216 reviews from families & visitors
Official Website
Visit copperfieldhealthcare.com
Medicare data downloads
Original nursing home datasets
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