Copper Knoll Health & Rehab LLC
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
The facility is highly regarded for its clean environment and effective rehabilitation services. However, given the serious report regarding a decline in care and lost personal items, we recommend that families maintain frequent, active communication with the nursing team and conduct regular check-ins on their loved one's belongings and physical condition.
Google Reviews
Google Reviews
16 reviews on Google“Copper Knoll Health & Rehab is generally praised for its clean, well-decorated environment and a highly attentive staff that treats residents with dignity. While many families report excellent experiences with rehabilitation and compassionate care, there is a serious report of a resident experiencing rapid physical decline and lost personal items during a short-term stay. Families should weigh the strong positive feedback regarding therapy and facility aesthetics against the need for vigilant oversight during care transitions.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Effective physical therapy department
- Welcoming and well-decorated environment
Concerns
- Difficulty locating staff during busy periods (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility having a 3-star staffing rating, what specific protocols do you have in place to ensure residents receive timely assistance during peak hours or shift changes?
- 2I noticed the facility is beautifully decorated and well-maintained; how do these shared spaces, like the common areas, help foster a sense of community for the 75 residents living here?
- 3Given the effectiveness of your physical therapy department, how do you integrate those therapy goals into the daily activity schedule for residents who are working on mobility?
- 4How does your nursing team coordinate care to ensure that residents are consistently monitored and supported, especially during the busier times of the day?
- 5In light of the recent health inspection reports, could you walk us through the steps the facility has taken to address those specific areas and maintain your high standards of care?
- 6What is your standard procedure for handling medical emergencies or urgent health changes, and how do you keep family members informed during those moments?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation department is super and caring. They listen and try to solve the physical problems. The rooms are kept clean and tidy.”
“Copper Knoll has been an unexpected blessing for our family. Things happened SO quickly - none of us had had any experience with dementia, Alzheimer’s, managed care. Thank God Copper Knoll did.”
“The entire staff, aides,nurses, physical therapist, laundry and kitchen staff were pleasant and concerned, as well as the maintenance staff responding to needs in my room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent problems with fire safety systems, resident care planning, and food handling across all four surveys, with families filing at least one complaint that triggered an investigation into reporting suspected abuse or neglect. The most recurring issues involve fire alarm and sprinkler system maintenance, resident assessment and care planning processes, and food safety protocols. While the facility has provided correction dates for most deficiencies, the pattern of repeated violations in the same areas suggests ongoing operational challenges that families should discuss directly with administrators.
Dec 31, 2025Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 8, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Apr 29, 2021Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Ownership & Operations
Who Operates This Facility
Copper Knoll Health & Rehab LLC
for profit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 10 of 20
Ownership & Management
Owners
Gibson, Cullen
Owner
Ott, Ryan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit copperknollhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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