Cooperstown Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 81 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (61%)
Below average in NY · Below recommended RN staffing · $24,586 in fines · Very few deficiencies
What this means for your family
This facility has a highly polarized reputation; while the therapy department is frequently praised, there are recurring, serious reports of neglect and communication failures. If you choose this facility, we strongly advise you to visit frequently, monitor your loved one's hygiene and medical status personally, and ensure you have a direct line of communication with a specific staff member rather than relying on general phone lines.
Google Reviews
Google Reviews
81 reviews on Google“Cooperstown Center for Rehabilitation and Nursing receives highly polarized reviews, with many families reporting severe neglect, understaffing, and poor communication, while others praise the facility as clean and caring. Critical issues frequently cited include residents being left in soiled conditions, lack of responsiveness to phone calls, and inadequate medical oversight. Prospective families should be aware of the significant disparity between the glowing five-star reviews and the distressing accounts of patient care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical and occupational therapy teams
- Clean and well-maintained building
- Some highly compassionate individual nursing staff
- Helpful finance and social services departments
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor communication and failure to answer phones (mentioned by 7 reviewers)
- Poor food quality and inadequate nutrition (mentioned by 6 reviewers)
- Hygiene issues including lack of bathing and soiled linens (mentioned by 5 reviewers)
- Inadequate medical oversight and medication management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and daily personal care needs?
- 2I noticed the facility has a dedicated therapy team; how do you ensure that progress made in physical and occupational therapy is supported by the nursing staff throughout the rest of the day?
- 3Communication is very important to our family; what is the standard procedure for family members to receive timely updates on a resident's health status or changes in medication?
- 4Could you walk me through the current process for monitoring nutrition and ensuring residents are receiving adequate, high-quality meals that meet their specific dietary requirements?
- 5How does the facility manage medical oversight and medication administration to ensure accuracy and safety for residents with complex health needs?
- 6I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the daily activities and social life of the residents?
Personalized based on this facility's data
Key Review Excerpts
“They let him sit in his wet for three hours from 5 o’clock until after eight at 8 o’clock.”
“The physical therapist were excellent but can't say that for the rest of his stay. He was there 9 days and no shower had to ask or he would have never received one.”
“The nurses, doctors, finance department, and social services work so well with each other and the patient to keep the patient safe and do what is needed for the best of the patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 10 deficiencies, raising concerns about safety oversight and staff competency. The facility shows recurring issues across care planning, nursing staffing, safety hazards, and food handling spanning multiple years from 2019-2024. While all deficiencies have correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges families should carefully evaluate.
May 2, 2024Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
May 2, 2024Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Dec 27, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 8, 2022Routine22
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Jun 23, 2023
$10,065
Ownership & Operations
Who Operates This Facility
Cooperstown Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 16 of 35
Ownership & Management
Owners
Otsego Kr Holding LLC
Owner · Organization
Rozenberg, Beth
Owner (parent company)
Rozenberg, Kenneth
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit cooperstown-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.