Continuing Healthcare of Gahanna
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 52 Google reviews

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What this means for your family
While the facility features a nice courtyard and some staff members are highly praised, the recurring reports of severe neglect, hygiene issues, and medication errors are deeply concerning. If you choose this facility, you must be prepared to be present daily to advocate for your loved one's basic needs, as response times to call buttons and communication with administration are frequently cited as major failures.
Google Reviews
Google Reviews
52 reviews on Google“Continuing Healthcare of Gahanna (often referred to as Creekside Care Center) receives polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication. While some residents and families praise specific staff members and the courtyard area, a significant number of reviewers describe a facility plagued by persistent odors, unresponsive nursing staff, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Courtyard area for residents
- Select dedicated and compassionate staff members
- Some positive experiences with short-term rehab therapy
Concerns
- Strong, pervasive odors of urine and feces (mentioned by 7 reviewers)
- Unresponsive nursing staff and ignored call buttons (mentioned by 6 reviewers)
- Medication errors or failure to administer prescribed meds (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- General cleanliness and pest issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We noticed how much residents enjoy the courtyard area; what kind of outdoor activities or social gatherings are planned there for the residents?
- 2How does the nursing team ensure that medication schedules are strictly followed and double-checked for accuracy?
- 3What specific protocols are in place to ensure that call buttons are answered promptly and that residents' needs are met right away?
- 4Could you tell us about your daily cleaning and maintenance schedule to ensure the resident rooms and common areas stay fresh and comfortable?
- 5How do you handle communication with family members, especially if we need to reach a nurse or administrator after hours?
- 6What is the process for managing medical emergencies or sudden changes in a resident's condition during the night?
Personalized based on this facility's data
Key Review Excerpts
“The stench of urine and feces were everywhere. I do not have a weak stomach but it was so awful i was about to throw up even with covering my nose with my shirt it was so overwhelmingly powerful.”
“My husband broke his ankle in 2/2024 and was sent here for rehab. He could never get a nurse to help him to the bathroom, they never gave him the meds he was supposed to get... All his meals were cold when he got them.”
“One of the many reasons we chose Continuing Healthcare of Gahanna is the courtyard. The residents have a lovely area to get outside in a safe environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 46 deficiencies, with serious issues including inadequate abuse reporting, medication management errors, and resident care planning failures. The facility shows recurring problems across abuse prevention, medication oversight, and basic resident care that persist across recent surveys. While all deficiencies report correction dates, the high complaint volume and repeated violations in critical safety areas suggest ongoing concerns families should investigate thoroughly during visits.
Aug 25, 2025Complaint11
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 23, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 12, 2025Routine36
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Mar 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Dec 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Mar 12, 2025
$170,581
Payment Denial
Mar 12, 2025
79-day denial
Ownership & Operations
Who Operates This Facility
Continuing Healthcare of Gahanna
for profit
Chain Affiliation
Paradigm Healthcare
18 facilities nationwide
Ownership & Management
Owners
Gahanna Operator Holdco, LLC
Owner · Organization
Atied Associates LLC
Owner (parent company) · Organization
Elaine Rothner Legacy Trust
Owner (parent company) · Organization
Mozart Realty Ventures LLC
Owner (parent company) · Organization
Rothner, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Otterbein Gahanna
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Taylor Springs Health Campus
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Wesley Woods at New Albany
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Westerwood Rehabilitation
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Inniswood Health and Rehabilitation
5.2 miNursing Home · Westerville, OH