Continuing Healthcare at Beckett House
Strong Medicare quality ratings; families often praise clean, recently renovated facility. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
While the facility has undergone recent renovations and receives high marks for its dietary program, the history of serious safety and staffing concerns requires caution. We strongly recommend that you conduct an unannounced visit and specifically ask about their current protocols for fall prevention and staff response times to call lights.
Google Reviews
Google Reviews
33 reviews on Google“Continuing Healthcare at Beckett House receives polarized feedback, with recent reviews highlighting significant building renovations and praise for the dietary department. However, long-term and critical reviews raise serious concerns regarding patient safety, neglect, and inconsistent staff responsiveness. Families should weigh the positive reports of facility cleanliness and food quality against documented allegations of poor care and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean, recently renovated facility
- High-quality dietary and meal services
- Compassionate end-of-life and hospice care
- Friendly and attentive staff (reported by some families)
Concerns
- Slow or non-existent staff response to call lights (mentioned by 2 reviewers)
- Inadequate patient safety and fall prevention (mentioned by 2 reviewers)
- Poor communication and lack of empathy from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a key focus for your team, could you walk me through your current process for monitoring and responding to call lights in a timely manner?
- 2I noticed the facility has undergone recent renovations; how do these updates specifically support fall prevention and resident safety in the living areas?
- 3What is your protocol for keeping families updated on changes in a loved one's health, and how do you ensure that communication remains consistent and empathetic?
- 4I see that you engage with feedback online; how do you use input from families to improve the daily care experience for residents?
- 5With your strong reputation for dietary services, could you share how you accommodate individual nutritional needs while keeping mealtime a social and engaging part of the day?
- 6How does your nursing team coordinate with hospice or medical providers to ensure seamless care during a resident's most vulnerable moments?
Personalized based on this facility's data
Key Review Excerpts
“Beckett House is looking real nice with the renovations. The building is clean and doesn’t smell like a typical nursing home. All the staff is friendly and the food is good!”
“Never in my life have I experienced a more loving, caring, compassionate, and excellant staff. They made not only my beloved Sister last days easier, but encommpassed our entire family with their compassion.”
“They look nice on the outside,but staff are not friendly to elderly or their patients they are hours from answering calls or say they will get someone and never come back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Continuing Healthcare at Beckett House shows a concerning pattern of deficiencies with families filing complaint reports in recent years. The facility has recurring issues with infection control, fire safety systems, and basic daily care assistance that appear across multiple surveys. While all deficiencies show correction dates, the volume (65 total) and persistence of problems in core areas like maintaining a clean environment and proper resident care suggest ongoing operational challenges families should carefully evaluate.
Dec 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 12, 2025Routine19
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Dec 16, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 13, 2024Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 25, 2024Routine21
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Mar 25, 2024
$44,060
Ownership & Operations
Who Operates This Facility
Continuing Healthcare at Beckett House
for profit
Chain Affiliation
Certus Healthcare
11 facilities nationwide
Chain avg rating: 2.1/5 · Rank 2 of 11
Ownership & Management
Owners
Chm Oh West Opco Holdco LLC
Owner · Organization
Ohio Care Skld LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit certushc.com
Medicare data downloads
Original nursing home datasets
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