Congregational Home, INC
Strong Medicare quality ratings; families often praise spacious, well-maintained private suites. Still worth an in-person visit.
based on 30 Google reviews

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What this means for your family
While the rehab unit is frequently praised for its spacious accommodations and effective therapy, families should exercise caution regarding the skilled nursing units. Multiple reviewers have flagged serious concerns about medication management and staff responsiveness; we strongly recommend asking for a tour of the specific unit your loved one will occupy and inquiring about their process for medication oversight.
Google Reviews
Google Reviews
30 reviews on Google“Congregational Home receives highly polarized feedback, with many families praising the rehab unit for its spacious suites and attentive therapy staff. However, significant concerns exist regarding the quality of care in the skilled nursing and long-term units, specifically involving medication management, food quality, and inconsistent staff responsiveness. Families should be aware that experiences appear to vary significantly depending on which floor or unit their loved one is placed in.”
Quality Themes
Tap a score for detailsStrengths
- Spacious, well-maintained private suites
- Effective and professional rehab therapy team
- Compassionate and attentive staff on specific units
Concerns
- Inconsistent care quality between rehab and skilled nursing units (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Poor food quality and preparation (mentioned by 2 reviewers)
- Rude or unprofessional staff interactions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the private suites are such a nice feature here, could you show us how the layout of a typical room works for someone with mobility needs?
- 2We've heard great things about the rehab therapy team; how do you coordinate their sessions with the daily nursing care plan?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule?
- 4Could you tell us a bit about the dining experience, specifically how the menus are planned and how you ensure meal quality is consistent for all residents?
- 5How does the staff manage communication between the rehab unit and the skilled nursing unit to ensure care quality stays the same during a transition?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The room and entire facility is exceptionally clean and comfortable. The staff have been wonderful and the care is excellent.”
“My sister was on Rehab floor for 3 months and care was good but took 6 weeks to get her enough pain medication so she could actually participate in therapy. Takes forever to get any medication changes.”
“She was regularly not given her medication as it was listed on her doctors orders. It was requested that her food be soft or cut into small pieces as she had a hard time swallowing after the stroke. This was not done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 33 deficiencies across four surveys, including three complaint-triggered investigations by families. The most recurring issues involve resident safety and accident prevention, care planning and assessments, and fire safety systems. Problems persist across multiple years, with safety hazards appearing in 2023, 2024, and 2025 surveys, suggesting ongoing challenges with correcting fundamental care and safety issues.
Jul 31, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Feb 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 1, 2024Routine11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 29, 2023Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Congregational Home, INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit congregationalhome.org
Medicare data downloads
Original nursing home datasets
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