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Nursing Home

Congregational Home, INC

Strong Medicare quality ratings; families often praise spacious, well-maintained private suites. Still worth an in-person visit.

13900 W Burleigh Rd, Capitol Drive Garden Acres · Brookfield, WI 5300566 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 30 Google reviews

Congregational Home, INC Nursing Home in Brookfield, WI — Street View
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What this means for your family

While the rehab unit is frequently praised for its spacious accommodations and effective therapy, families should exercise caution regarding the skilled nursing units. Multiple reviewers have flagged serious concerns about medication management and staff responsiveness; we strongly recommend asking for a tour of the specific unit your loved one will occupy and inquiring about their process for medication oversight.

Google Reviews

Google Reviews

30 reviews on Google
Congregational Home receives highly polarized feedback, with many families praising the rehab unit for its spacious suites and attentive therapy staff. However, significant concerns exist regarding the quality of care in the skilled nursing and long-term units, specifically involving medication management, food quality, and inconsistent staff responsiveness. Families should be aware that experiences appear to vary significantly depending on which floor or unit their loved one is placed in.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Spacious, well-maintained private suites
  • Effective and professional rehab therapy team
  • Compassionate and attentive staff on specific units

Concerns

  • Inconsistent care quality between rehab and skilled nursing units (mentioned by 4 reviewers)
  • Medication management errors or delays (mentioned by 2 reviewers)
  • Poor food quality and preparation (mentioned by 2 reviewers)
  • Rude or unprofessional staff interactions (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(4)'20(3)'22(2)'24(7)'26(6)

Distribution · 33 analyzed

5
20
4
2
3
1
2
0
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the private suites are such a nice feature here, could you show us how the layout of a typical room works for someone with mobility needs?
  • 2We've heard great things about the rehab therapy team; how do you coordinate their sessions with the daily nursing care plan?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule?
  • 4Could you tell us a bit about the dining experience, specifically how the menus are planned and how you ensure meal quality is consistent for all residents?
  • 5How does the staff manage communication between the rehab unit and the skilled nursing unit to ensure care quality stays the same during a transition?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The room and entire facility is exceptionally clean and comfortable. The staff have been wonderful and the care is excellent.

Long-term resident's family · 2018★★★★★

My sister was on Rehab floor for 3 months and care was good but took 6 weeks to get her enough pain medication so she could actually participate in therapy. Takes forever to get any medication changes.

Rehab patient's family · 2025☆☆☆☆

She was regularly not given her medication as it was listed on her doctors orders. It was requested that her food be soft or cut into small pieces as she had a hard time swallowing after the stroke. This was not done.

Long-term resident's family · 2024☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.09hrs
OK
Registered nurses for medical care
Total Nursing
6.45hrs
OK
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
15.3%
WI
19.9%
Waukesha
21.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WI
5.2%
Waukesha
7.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
19.5%
WI
16.8%
Waukesha
12.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
15.4%
WI
15.9%
Waukesha
14.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.5%
Worse than Avg
Here
22.5%
US
14.4%
WI
16.7%
Waukesha
17.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
19.4%
WI
25.0%
Waukesha
26.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
79.7%
WI
82.2%
Waukesha
74.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
WI
86.6%
Waukesha
86.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Mixed vs Avgs
Here
1.5%
US
1.6%
WI
1.3%
Waukesha
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (9.8)
3 complaint-triggered

This facility shows concerning patterns with 33 deficiencies across four surveys, including three complaint-triggered investigations by families. The most recurring issues involve resident safety and accident prevention, care planning and assessments, and fire safety systems. Problems persist across multiple years, with safety hazards appearing in 2023, 2024, and 2025 surveys, suggesting ongoing challenges with correcting fundamental care and safety issues.

Jul 31, 2025Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0221Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide rooms that can be unlocked from inside without a key.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Feb 5, 2025Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 1, 2024Routine
11
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0132Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 29, 2023Routine
11
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0132Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Congregational Home, INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Boyd, MahlonManaging Control - Governing BodyCollis, HarryManaging Control - Governing BodyCummings, WilliamManaging Control - Governing BodyGriffith, JohnManaging Control - Governing BodyGuszkowski, EugeneManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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