Concordia Village Care Center
Strong Medicare quality ratings; families often praise active, engaging independent living community. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
Concordia Village offers a highly active and well-regarded environment for independent living, with strong amenities and dining. However, families considering the care center should be aware of reports regarding inconsistent staffing and turnover; we recommend asking specific questions about nurse-to-resident ratios and staff retention during your tour.
Google Reviews
Google Reviews
24 reviews on Google“Concordia Village is highly regarded by independent living residents for its active community, quality amenities, and helpful staff. However, families of those requiring higher levels of care have raised serious concerns regarding staffing consistency, neglect, and high employee turnover in the care center.”
Quality Themes
Tap a score for detailsStrengths
- Active, engaging independent living community
- Well-maintained facilities and amenities
- Helpful and friendly staff
- Strong rehab therapy services
Concerns
- Inconsistent care and neglect in the nursing/care wing (mentioned by 2 reviewers)
- High staff turnover and frequent changes in caregivers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the facility having a 5-star staffing rating, how do you ensure consistency in the daily care team assigned to each resident to help build familiar, long-term relationships?
- 2I noticed your team is active in responding to feedback online; what is your preferred process for families to communicate concerns or updates regarding their loved one's care?
- 3Given the recent state health inspection findings, what specific steps or improvements is the leadership team currently prioritizing to address those areas?
- 4Since the community is known for being very active and engaging, what does a typical social calendar look like for residents who need a bit more assistance in the nursing wing?
- 5How does your nursing team coordinate with the rehab therapy department to ensure a seamless transition for residents moving from short-term recovery to long-term care?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been on all levels. She has gone from independent to 7/24 care due to their neglect in not monitoring her when she fell. She ended up in the hospital and from there it has been downhill.”
“The employment however, is not. Turn over rate is insane because they don’t care about QUALITY care. They fire people who actually love their residents.”
“My father was here for a couple of months for rehab last summer. I have to say for the most part it was a positive experience. There are a lot of very caring and dedicating nurses, techs, therapists and other employees.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to serious findings, including resident protection failures and medication errors, with some deficiencies from January 2026 still being addressed. The facility shows recurring problems with medication management, drug labeling, and resident safety that have persisted across multiple surveys from 2022 through 2024. While all deficiencies have correction dates, the pattern of repeated issues in critical care areas warrants careful consideration.
Jan 8, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 22, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 21, 2023Routine4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 20, 2022Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jun 26, 2024
$8,678
Ownership & Operations
Who Operates This Facility
Concordia Village Care Center
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit evertrueliving.org
Medicare data downloads
Original nursing home datasets
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