Concordia at Rebecca Residence
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 114 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and clean environment, making it a strong candidate for short-term rehab. However, families must be proactive; ensure you have a clear plan for monitoring your loved one's daily care, as multiple reviewers have highlighted concerns regarding call-bell response times and medication management.
Google Reviews
Google Reviews
114 reviews on Google“Concordia at Rebecca Residence receives polarized feedback, with many families praising the facility for its beautiful, clean environment and highly effective physical and occupational therapy teams. However, a significant number of reviewers report serious concerns regarding understaffing, inconsistent nursing care, and poor communication, particularly during weekends and off-hours. Families should be aware that while many have had excellent experiences, others have reported issues with medication management, hygiene, and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and attractive facility
- Compassionate and responsive social work staff
- Welcoming and professional atmosphere
Concerns
- Chronic understaffing leading to slow call-bell response times (mentioned by 12 reviewers)
- Inconsistent or poor quality of food (mentioned by 8 reviewers)
- Negligence in basic care (hygiene, medication, wound care) (mentioned by 7 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's weekly routine?
- 2Since the facility is so well-maintained and attractive, what kind of social activities or outings are planned to help residents enjoy the beautiful environment?
- 3How does the nursing team ensure that medication schedules and personal hygiene needs are consistently met, especially during busy shifts?
- 4What is the process for communicating important updates or changes in a resident's care from the administration to the family?
- 5How do you manage call-bell response times to ensure that residents receive timely assistance when they need it?
- 6Could you describe the dining experience, specifically how the menu is planned and how you ensure meal quality remains consistent?
Personalized based on this facility's data
Key Review Excerpts
“The facility workers are very welcoming. Lovely environment. The workers are talented individuals. They take the time to care for you and help you with anything they can.”
“My father fell 3 times while in their care. They did not have the proper staff or enough staff to care for the people on the floor he was on. I feel he left the facility worse than he entered it.”
“The staff is fantastic, but I would like to mention three people who I say get five stars. One is Julie, the physical therapist. The second one is Marissa, the occupational therapist, and the last one is Debbie the social worker.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing deficiency patterns with families filing complaints about nursing staffing and medication management in recent years. The most recurring issues involve resident rights violations, care planning problems, and infection control deficiencies that have persisted across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the facility's recent complaint-triggered citation for inadequate nursing staffing raises concerns about day-to-day operations and care quality.
Dec 31, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 13, 2025Routine5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 15, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 10, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 30, 2023Routine10
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Jun 30, 2023Complaint2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Concordia at Rebecca Residence
nonprofit
Chain Affiliation
Concordia Lutheran Ministries
9 facilities nationwide
Ownership & Management
Owners
Concordia Lutheran Health and Human Care
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit concordialm.org
Medicare data downloads
Original nursing home datasets
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