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Nursing Home

Concordia at Rebecca Residence

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

3746 Cedar Ridge Road, Allison Park, PA 1510160 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 114 Google reviews

5
4
3
2
1
Concordia at Rebecca Residence Nursing Home in Allison Park, PA — Street View
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What this means for your family

This facility is highly regarded for its physical therapy and clean environment, making it a strong candidate for short-term rehab. However, families must be proactive; ensure you have a clear plan for monitoring your loved one's daily care, as multiple reviewers have highlighted concerns regarding call-bell response times and medication management.

Google Reviews

Google Reviews

114 reviews on Google
Concordia at Rebecca Residence receives polarized feedback, with many families praising the facility for its beautiful, clean environment and highly effective physical and occupational therapy teams. However, a significant number of reviewers report serious concerns regarding understaffing, inconsistent nursing care, and poor communication, particularly during weekends and off-hours. Families should be aware that while many have had excellent experiences, others have reported issues with medication management, hygiene, and responsiveness to patient needs.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean, well-maintained, and attractive facility
  • Compassionate and responsive social work staff
  • Welcoming and professional atmosphere

Concerns

  • Chronic understaffing leading to slow call-bell response times (mentioned by 12 reviewers)
  • Inconsistent or poor quality of food (mentioned by 8 reviewers)
  • Negligence in basic care (hygiene, medication, wound care) (mentioned by 7 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(7)'20(7)'22(11)'24(21)'26(13)

Distribution · 116 analyzed

5
71
4
8
3
6
2
5
1
26

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's weekly routine?
  • 2Since the facility is so well-maintained and attractive, what kind of social activities or outings are planned to help residents enjoy the beautiful environment?
  • 3How does the nursing team ensure that medication schedules and personal hygiene needs are consistently met, especially during busy shifts?
  • 4What is the process for communicating important updates or changes in a resident's care from the administration to the family?
  • 5How do you manage call-bell response times to ensure that residents receive timely assistance when they need it?
  • 6Could you describe the dining experience, specifically how the menu is planned and how you ensure meal quality remains consistent?

Personalized based on this facility's data


Key Review Excerpts

The facility workers are very welcoming. Lovely environment. The workers are talented individuals. They take the time to care for you and help you with anything they can.

Rehab patient · 2024★★★★★

My father fell 3 times while in their care. They did not have the proper staff or enough staff to care for the people on the floor he was on. I feel he left the facility worse than he entered it.

Long-term resident's family · 2022☆☆☆☆

The staff is fantastic, but I would like to mention three people who I say get five stars. One is Julie, the physical therapist. The second one is Marissa, the occupational therapist, and the last one is Debbie the social worker.

Long-term resident's family · 2024★★★★★
Source: 114 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility38.8%
Worse than Avg
Here
38.8%
US
19.4%
PA
26.0%
Allegheny
25.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
PA
17.5%
Allegheny
16.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.5%
PA
19.9%
Allegheny
15.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.8%
Worse than Avg
Here
12.8%
US
12.1%
PA
8.3%
Allegheny
7.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.8%
Mixed vs Avgs
Here
91.8%
US
93.4%
PA
87.1%
Allegheny
88.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
15.5%
PA
17.7%
Allegheny
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
81.8%
PA
69.2%
Allegheny
69.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.1%
Better than Avg
Here
86.1%
US
79.8%
PA
68.7%
Allegheny
66.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
PA
1.4%
Allegheny
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (10.1)
5 complaint-triggered

This facility has ongoing deficiency patterns with families filing complaints about nursing staffing and medication management in recent years. The most recurring issues involve resident rights violations, care planning problems, and infection control deficiencies that have persisted across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the facility's recent complaint-triggered citation for inadequate nursing staffing raises concerns about day-to-day operations and care quality.

Dec 31, 2025Complaint
1
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Mar 13, 2025Routine
5
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 15, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jan 10, 2024Complaint
2
0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 30, 2023Routine
10
0572Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0944Minimal · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Jun 30, 2023Complaint
2
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Concordia at Rebecca Residence

Organization Type

nonprofit

Chain Affiliation

Chain Name

Concordia Lutheran Ministries

Chain Size

9 facilities nationwide

Ownership & Management

Owners

Concordia Lutheran Health and Human Care

Owner · Organization

Key personnel

Arnold, RachelleOfficer / DirectorBeilstein, KarenOfficer / DirectorCreighton, SusanOfficer / DirectorFalbo, MichaelOfficer / DirectorFrndak, KeithOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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