Concord Care Center of Toledo
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
- High RN turnover (83%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $62,170 in fines
What this means for your family
While recent reviews highlight a significant improvement in leadership and staff engagement, the facility has a history of communication and operational issues. We recommend visiting in person to verify the current state of the facility and asking specifically about their process for tracking personal laundry and medication orders.
Google Reviews
Google Reviews
50 reviews on Google“Concord Care Center of Toledo receives highly polarized reviews, with a recent surge of positive feedback praising the current leadership and staff attentiveness. However, long-term concerns persist regarding administrative communication, facility maintenance, and inconsistent care quality, particularly regarding laundry management and medication oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong, engaged leadership team
- Effective de-escalation and behavioral support
- Supportive environment for families
Concerns
- Difficulty reaching the facility by phone (mentioned by 4 reviewers)
- Inconsistent laundry and personal property management (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor facility maintenance and cleanliness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that reaching the facility by phone can sometimes be a challenge; what is the best way for our family to get quick updates or reach a staff member if we have an urgent concern?
- 2Given the recent focus on facility maintenance, could you walk us through the current schedule for room cleaning and how you ensure personal belongings are tracked and managed for residents?
- 3With the current staffing levels, how does the team prioritize response times when a resident needs immediate assistance or has a medical request?
- 4I see that the leadership team is actively engaged with families online; how do you typically involve families in the care planning process to ensure we stay informed about our loved one's health?
- 5What specific steps are you taking to improve the variety and frequency of daily activities to ensure residents stay engaged and active throughout the week?
- 6How does your nursing team coordinate with outside specialists or manage medication changes to ensure that medical needs are handled promptly and accurately?
Personalized based on this facility's data
Key Review Excerpts
“I had a genuinely meaningful interaction with the head of the center, Robert Garchow. He immediately put me at ease and took the time to answer every question without rushing or brushing anything off.”
“The staff does an amazing job with the descalating, andkeeping them calm. The Activity director keeps them happy by giving them snacks( my sister's favorite part of the day) and activities to make them feel productive.”
“My grandma is currently a resident here and the level of attention she receives is top-notch. The staff is communicative, the environment is safe, and most importantly, Grandma is happy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Concord Care Center has faced ongoing problems across multiple care areas, with families filing 29 complaints that triggered federal inspections. The facility has recurring issues with accident hazards and safety supervision, medication management with error rates exceeding 5%, environmental cleanliness and pest control, and abuse reporting procedures. While the facility corrects violations when cited, the pattern of repeated deficiencies in similar areas suggests persistent quality concerns.
Mar 20, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 24, 2026Complaint4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Sep 2, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 31, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 31, 2025Routine23
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 5, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jul 31, 2025
$14,518
Fine
Sep 21, 2023
$14,680
Fine
May 26, 2023
$25,155
Ownership & Operations
Who Operates This Facility
Concord Care Center of Toledo
for profit
Chain Affiliation
Aom Healthcare
20 facilities nationwide
Chain avg rating: 2.6/5 · Rank 11 of 20
Ownership & Management
Owners
Amsel, Hindy
Owner
Goldstein, Jeffrey
Owner
Sherman, Alexander
Owner
Sherman, Samuel
Owner
Sherman, Tzvi
Owner
Sherman, Yehuda
Owner
Tratner, Batsheva
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit concordcarecenteroftoledo.com
Medicare data downloads
Original nursing home datasets
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