Concord Care Center
Strong Medicare quality ratings; families often praise professional and tender nursing care. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
Recent feedback suggests that the facility has improved its communication and quality of care for long-term residents. However, given the serious historical concerns raised regarding dementia care, families should conduct a thorough tour and ask pointed questions about current patient rights policies and staff training.
Google Reviews
Google Reviews
6 reviews on Google“Concord Care Center receives highly polarized feedback, ranging from praise for attentive, professional staff to serious concerns regarding historical ethical practices. While recent reviews highlight consistent communication and tender care for long-term residents, older reports cite significant controversies regarding patient rights and care standards for those with dementia.”
Quality Themes
Tap a score for detailsStrengths
- Professional and tender nursing care
- Proactive communication with family members
- Consistent, high-quality attention to resident needs
Concerns
- Historical controversies regarding patient rights and care standards
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that memory care is a specialized area of focus for you, what specific programming or environmental modifications are in place to support residents with cognitive needs?
- 2I noticed your team has been proactive in communicating with families; what is your preferred method for keeping us updated on our loved one's daily well-being and health status?
- 3With your current staffing levels, how do you ensure that the high-quality, tender nursing care mentioned by other families is consistently maintained for every resident?
- 4Could you walk me through your protocols for handling medical emergencies or sudden changes in a resident's health condition during the overnight hours?
- 5I see there have been some past discussions regarding patient rights and care standards; what steps has the facility taken recently to strengthen your internal oversight and ensure resident advocacy?
- 6How do you balance the 46-resident capacity with personalized activity planning to ensure residents stay engaged and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My aunt has been cared for by the wonderful staff at Concord for nearly 2 years. She has received such tender care, always done with professional expertise! I am responsible for my aunt’s well-being, and they have been so considerate to me, keeping me informed of even the smallest details of my aunt’s care.”
“Was horrified by what this care center did to the family of one of its patients--the premise of care is that if a patient with dementia can't specifically ask for a normal human need they should be denied it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring issues across multiple areas, with families filing complaint reports about resident safety hazards. The most frequent problems involve fire safety systems (sprinkler maintenance, smoke barriers, emergency drills), emergency preparedness (testing requirements, power systems), and resident accident prevention. While all deficiencies were reportedly corrected, the same issues reappear across surveys, suggesting ongoing challenges with maintaining compliance in critical safety areas.
Apr 17, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 25, 2025Routine4
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Oct 24, 2024Routine11
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Oct 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 8, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 24, 2023Routine6
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 11, 2026ComplaintClean
Fed violations: 0, State violations: 0
Apr 17, 2026ComplaintClean
Fed violations: 3, State violations: 1
Nov 15, 2025InspectionClean
Fed violations: 0, State violations: 0
Sep 25, 2025InspectionClean
Fed violations: 2, State violations: 0
Feb 6, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 24, 2024InspectionClean
Fed violations: 0, State violations: 0
Oct 24, 2024InspectionClean
Fed violations: 5, State violations: 0
Jan 8, 2024OtherClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Concord Care Center
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 11 of 89
Ownership & Management
Owners
Friedman, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rajchenbach, Avrum
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rajchenbach, Rivka
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shabat, Ahuva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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