Concho Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise secure memory care unit. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
This facility is an excellent option if your loved one requires memory care, as the secure unit and activity programs are highly rated. The staff is noted for being communicative and attentive, which provides great peace of mind for families.
Google Reviews
Google Reviews
13 reviews analyzed“Families can expect a highly positive environment characterized by a strong emphasis on memory care through their secure unit and an engaging activity program. Reviewers consistently praise the attentive, friendly staff and the cleanliness of the facility, though there are no specific documented complaints regarding care quality in these reviews.”
Quality Themes
Tap a score for detailsStrengths
- Secure memory care unit
- Engaging activity programs
- Attentive and friendly nursing staff
- Clean and well-maintained building
- High-quality food and dining
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the food and dining experience here; could you tell us more about the daily meal menus?
- 2The activity programs seem very engaging based on what we've seen; what are some of the favorite group activities the residents participate in?
- 3How do you ensure that the nursing staff is able to provide consistent, attentive care during the busier shifts?
- 4Can you walk us through the specific safety features and specialized care provided within your secure memory care unit?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 6We noticed the facility is very clean and well-maintained; how often are the resident rooms and common areas deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“Cora keeps the residents entertained and busy with her GREAT Activity Program. Must make a trip to visit.”
“All staff has been very friendly, helpful and knowledgeable. They were very prompt in answering all questions my husband had. They are very good about keeping us informed about everything happening with his sister or the facility.”
“Concho Health and Rehabilitation Center is a wonderful skilled nursing facility! The building is always clean and provides great meals. They have a wonderful and caring staff as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered inspections, particularly regarding failure to report suspected abuse and neglect to authorities. Recurring issues include fire safety problems, care planning deficiencies, and infection control failures that persist across multiple surveys from 2023 through 2025. While the facility has corrected individual violations, the ongoing nature of safety and care concerns, combined with complaint-driven investigations, suggests systemic challenges that families should carefully evaluate before placement.
Dec 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 24, 2025Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 24, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 11, 2023Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
EDEN II ENTERPRISES, LLC
PAUL GONZALES
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 40 of 148
Ownership & Management
Owners
West Wharton County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit conchohealthandrehab.com
Medicare data downloads
Original nursing home datasets
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