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Nursing HomeMedicaid

Complete Care at Wheaton

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

4011 Randolph Road, Wheaton · Wheaton, MD 20902116 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 116 Google reviews

5
4
3
2
1
Complete Care at Wheaton Nursing Home in Wheaton, MD — Street View
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What this means for your family

While the facility is frequently praised for its cleanliness and helpful admissions team, there is a recurring pattern of serious complaints regarding nursing responsiveness and communication. If you choose this facility, ensure you have a designated point of contact for medical updates and plan to visit frequently, especially during evenings and weekends, to monitor the quality of care.

Google Reviews

Google Reviews

116 reviews on Google
Complete Care at Wheaton receives highly polarized reviews, with many families praising the cleanliness of the facility and the friendliness of specific staff members, particularly in admissions. However, a significant number of reviewers report serious concerns regarding neglect, inconsistent nursing care, poor communication, and understaffing, especially during night and weekend shifts.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean8.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Helpful and compassionate admissions staff
  • Welcoming front desk reception
  • Effective physical therapy and rehab team

Concerns

  • Inattentive or negligent nursing care (mentioned by 12 reviewers)
  • Poor communication with family members (mentioned by 7 reviewers)
  • Understaffing, especially on night and weekend shifts (mentioned by 6 reviewers)
  • Inconsistent or unprofessional care standards (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'19(2)'21(5)'23(5)'25(57)'26(16)

Distribution · 122 analyzed

5
87
4
12
3
0
2
1
1
22

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
  • 2Given that physical therapy is a noted strength here, how do you ensure that same level of consistency and attention carries over into routine nursing and medication management?
  • 3What specific steps are you taking to ensure that staffing levels remain consistent and responsive during night and weekend shifts?
  • 4Since dining is an area you are looking to improve, what does the current meal experience look like for residents, and how do you accommodate individual dietary preferences?
  • 5How do you keep families updated on their loved one's health status, and what is the best way for us to reach a point of contact if we have urgent questions?
  • 6What protocols are in place to ensure that residents receive timely, attentive care throughout the day, especially when they need assistance with daily living tasks?

Personalized based on this facility's data


Key Review Excerpts

The staff here are really caring and do their best to help the residents rehab, heal, and have a good quality of life. I would give it five stars, but the facility is not new and definitely showing its age.

Family member · 2025★★★★

The nursing department could truly use an overhaul. It is very concerning when the nurses responsible for treating and caring for your loved one have difficulty understanding you or your loved one, and the care provided suffers.

Family member · 2026☆☆☆☆

I found CC to be VERY clean and well maintained. More importantly, the staff is fantastic! I found them very kind, helpful, ready to answer any questions, we'll trained and very efficient.

Rehab patient · 2024★★★★★
Source: 116 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
96%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility87.7%
Worse than Avg
Here
87.7%
US
12.1%
MD
22.2%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.3%
MD
24.5%
Montgomery
10.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
19.4%
MD
25.1%
Montgomery
19.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.0%
Mixed vs Avgs
Here
11.0%
US
14.4%
MD
21.5%
Montgomery
8.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MD
92.1%
Montgomery
90.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.4%
MD
14.1%
Montgomery
12.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
79.7%
MD
80.6%
Montgomery
71.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.4%
Better than Avg
Here
88.4%
US
81.8%
MD
78.7%
Montgomery
73.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MD
1.3%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
Near state avg (18.9)
6 complaint-triggered

Complete Care at Wheaton has concerning deficiency patterns with families filing formal complaints leading to serious findings including resident abuse protection failures and inadequate treatment care in the most recent 2025 survey. Recurring problems across all three surveys include care planning deficiencies, infection control lapses, and medication management issues. While all deficiencies show correction dates, the persistent pattern of care planning problems and recent complaint-triggered findings about abuse protection warrant careful consideration during any visit.

Apr 10, 2025Routine
21
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Apr 10, 2025Complaint
6
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Mar 12, 2021Routine
14
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0923Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

May 31, 2019Routine
13
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0843Minimal · WidespreadCorrected

Administration Deficiencies

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Wheaton

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 44 of 85

Ownership & Management

Owners

Pc Md5 Opco Holdco LLC

Owner · Organization

100%

Pc Md5 Topco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Des Capital LLC

Owner (parent company) · Organization

Jrk Investments LLC

Owner (parent company) · Organization

Klugman, Jacob

Owner (parent company)

Stein, Shalom

Owner (parent company)

Sternbuch, Daniel

Owner (parent company)

Key personnel

Stein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorBates, KimberlyManagerBharaj, NarenderManagerCox, VickieManager
Source: Medicare provider data

Contact

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References & Resources

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