Complete Care at West Caldwell LLC
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 154 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and effective physical therapy team, making it a strong candidate for short-term rehab. However, families should be aware of consistent complaints regarding food quality and should proactively monitor care during night shifts, as some residents have reported a lack of responsiveness during off-hours.
Google Reviews
Google Reviews
154 reviews on Google“Complete Care at West Caldwell receives high praise for its clean, well-maintained facility and a dedicated therapy team that many families credit for successful rehabilitation. While many visitors highlight the professional and compassionate nursing staff, there are recurring concerns regarding the quality and temperature of the food, as well as occasional inconsistencies in night-shift care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective and caring PT/OT therapy team
- Professional and attentive nursing staff
- Helpful concierge service
Concerns
- Poor food quality and nutritional value (mentioned by 10 reviewers)
- Inconsistent night-shift care and staff responsiveness (mentioned by 4 reviewers)
- Difficulty using or accessing TV/entertainment systems (mentioned by 3 reviewers)
- Communication gaps regarding patient health status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 162 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very active in responding to online feedback; how do you utilize that family input to improve daily operations and care?
- 2With the current staffing levels, what steps are you taking to ensure that residents receive consistent attention and support during the night shift?
- 3Many families appreciate the therapy team here, but I’ve heard some concerns about the dining experience; what changes are being made to improve the quality and nutritional variety of the meals?
- 4Given the recent health inspection findings, what specific protocols have you implemented to address those areas and ensure a higher standard of care moving forward?
- 5How does the team handle communication with families regarding a loved one's health status to ensure we stay informed and connected?
- 6What options are available for residents to easily access entertainment or TV systems in their rooms, and is there support available if they have trouble operating them?
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed here for rehab and had the best care. Her nurses and CNAs were incredibly kind and caring. The PT and OT team were phenomenal and also very caring.”
“The PT was on point and helpful. The activities were entertaining. The food was decent for a rehab facility. The care was excellent. The concierge service (Kimberly)was a great tool to know what was happening.”
“I really wanted to be happy with the facility but there a number of things that could be improved upon. I understand that they are under fairly new management and are working to make improvements. But, There really is no excuse for bad food.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints about abuse response, dialysis care, and daily care assistance, plus recurring issues with fire safety systems and elevator controls across multiple surveys. The most problematic areas are fire safety/emergency systems, electrical systems, and quality of care, with some deficiencies repeating over time despite corrections. All identified issues have correction dates, but the pattern of recurring safety violations and complaint-triggered deficiencies warrants careful consideration during any visit.
Nov 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 21, 2025Routine21
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Mar 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Mar 30, 2023Routine4
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 30, 2020Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Complete Care at West Caldwell LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 21 of 85
Ownership & Management
Owners
Pc Hmh Opco Holdings 2 LLC
Owner · Organization
Pc Hmh Holdings 2 LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Des Capital LLC
Owner (parent company) · Organization
Jrk Investments LLC
Owner (parent company) · Organization
Peace Capital Holdings LLC (de)
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Sternbuch, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit ccwestcaldwell.com
Medicare data downloads
Original nursing home datasets
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