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Nursing HomeMedicaid Investigative

Complete Care at Severna Park LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

310 Genesis Way, Severna Park, MD 21146138 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 198 Google reviews

5
4
3
2
1
Complete Care at Severna Park LLC Nursing Home in Severna Park, MD — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (35 vs median 16.0)
  • High staff turnover (52%)

Below average in MD · Below recommended RN staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

This facility offers an excellent activities program and strong therapy services, which many families find beneficial for recovery. However, the recurring reports of slow response times and staffing shortages are a serious concern. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.

Google Reviews

Google Reviews

198 reviews on Google
Complete Care at Severna Park receives highly polarized feedback, with many families praising the dedicated activities team and specific nursing staff for their compassion and responsiveness. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call buttons, and inconsistent cleanliness. Families should be aware that while many have positive experiences, there is a recurring pattern of complaints regarding neglect and poor communication during off-hours.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities9.0Meds3.0Memory6.0Comms5.0ValueN/A

Strengths

  • Engaging and frequent activities program
  • Compassionate and attentive individual staff members
  • Effective physical and occupational therapy services
  • Welcoming and professional front-desk reception

Concerns

  • Slow response times to call buttons and requests for assistance (mentioned by 9 reviewers)
  • Chronic understaffing leading to neglect (mentioned by 7 reviewers)
  • Poor facility cleanliness and hygiene issues (mentioned by 6 reviewers)
  • Inconsistent quality of nursing care and medication management (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'10(1)'18(1)'20(7)'22(12)'24(77)'26(13)

Distribution · 199 analyzed

5
140
4
25
3
3
2
4
1
27
23 reviews posted between Jun 10, 2024Jun 20, 2024 · 21 were 5-star
12 reviews posted between Jun 18, 2024Jun 20, 2024 · 12 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is very active in responding to online feedback; how do you use that input to improve the daily experience for residents?
  • 2With the facility currently housing 138 residents, what specific protocols do you have in place to ensure that call buttons are answered promptly and that residents receive assistance in a timely manner?
  • 3I’ve read great things about your activity program; could you walk me through what a typical week of social engagement looks like for a resident here?
  • 4Given the recent focus on staffing levels, how does your management team ensure that there is consistent, high-quality nursing coverage across all shifts?
  • 5What are your current procedures for maintaining facility cleanliness and hygiene standards, especially in high-traffic common areas and resident rooms?
  • 6How do you coordinate medication management to ensure accuracy and safety, and what steps are taken if a resident has a change in their health needs?

Personalized based on this facility's data


Key Review Excerpts

The activities are great! The Administration and Management Team communicates regularly.

Memory care family member · 2023★★★★

The only downside is there are a lot of agency nurses & GNA (General Nursing Assistant) but the Genisis nursing & GNA's are WONDERFUL!

Long-term resident · 2019★★★★★

As soon as I brought the issues to the directors attention, she was patient, caring and made us feel like our concerns were a priority. Its been about week and things have greatly improved.

Family member · 2024★★★★★
Source: 198 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility43.6%
Worse than Avg
Here
43.6%
US
12.1%
MD
22.2%
Anne arundel
23.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
15.4%
MD
14.1%
Anne arundel
10.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
19.5%
MD
16.6%
Anne arundel
12.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.3%
Mixed vs Avgs
Here
19.3%
US
15.3%
MD
24.5%
Anne arundel
29.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
19.4%
MD
25.1%
Anne arundel
27.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
14.4%
MD
21.5%
Anne arundel
22.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.0%
Better than Avg
Here
86.0%
US
79.7%
MD
80.6%
Anne arundel
84.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.0%
Better than Avg
Here
84.0%
US
81.8%
MD
78.7%
Anne arundel
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
MD
1.3%
Anne arundel
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

35deficiencies
Well above state avg (18.9)
25 complaint-triggered

This facility shows concerning patterns with multiple complaint-triggered deficiencies, particularly in protection from abuse and neglect, which families have reported multiple times in recent years. The most recurring issues involve medication management, care planning and medical records, and building safety systems. While all deficiencies show correction dates, the repeated complaints about resident protection and the high volume of safety violations across six surveys suggest persistent operational challenges that families should carefully consider.

Oct 24, 2025Complaint
6
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 13, 2025Complaint
11
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 17, 2023Complaint
8
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 26, 2021Routine
25
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 22, 2018Routine
10
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 18, 2017Routine
13
0164Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0241Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

0253Potential for harm · PatternCorrected

Environmental Deficiencies

Provide housekeeping and maintenance services.

0441Potential for harm · PatternCorrected

Environmental Deficiencies

Have a program that investigates, controls and keeps infection from spreading.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0157Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0244Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Listen to the resident groups and act on their complaints and suggestions that affect resident care and life.

0279Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0312Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Severna Park LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 74 of 85

Ownership & Management

Owners

Pc Md Opcos LLC

Owner · Organization

100%

Pc Wta Opco Holdco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Stein, Shalom

Owner (parent company)

Key personnel

Hccf Management Group Xi LLC5% or Greater Security InterestStein, ShalomOfficer / DirectorAmusan, IbironkeManagerCox, VickieManagerKetterman, JaneManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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