Complete Care at Ridgewood LLC
Strong Medicare quality ratings; families often praise clean, well-maintained, and renovated facility. Still worth an in-person visit.
based on 190 Google reviews
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What this means for your family
This facility is highly regarded for its recent renovations and dedicated therapy team, making it a strong candidate for short-term rehab. However, families should be aware of recurring reports regarding slow response times to call lights at night. We recommend asking management specifically about their night-shift staffing ratios and how they monitor response times during off-hours.
Google Reviews
Google Reviews
190 reviews on Google“Complete Care at Ridgewood generally receives high praise for its clean, renovated facility and friendly, attentive staff. While many families report positive experiences with rehab and long-term care, there is a recurring pattern of complaints regarding slow response times to call lights, particularly at night, and inconsistent food quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and renovated facility
- Friendly and professional nursing and support staff
- Effective physical and occupational therapy programs
- Welcoming and bright atmosphere
Concerns
- Slow response times to call lights, especially at night (mentioned by 6 reviewers)
- Inconsistent or poor food quality (mentioned by 5 reviewers)
- Understaffing issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 192 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the facility having been recently renovated, what are some of the favorite common areas where residents like to spend their time during the day?
- 3We understand that staffing levels can fluctuate; could you walk us through your process for ensuring timely assistance when a resident uses their call light, especially during the overnight hours?
- 4Regarding the dining experience, what steps are you taking to ensure the meals provided are consistent and meet the nutritional preferences of your residents?
- 5Given the 3-star staffing rating, how do you manage your team's workload to ensure that every resident receives personalized attention throughout the day?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides were helpful and caring. I was very satisfied with the therapy department. Both my physical and occupational therapists were devoted to helping me with my recovery.”
“My dear mom was at Ridgewood/complete care at Ridgewood for 3 yrs. It turned into her HOME. She has since passed but her care while there was wonderful. They cared for her as if it was their family member.”
“Nurse help line needs work especially at night when someone needs help, there's a delay. My mom is here and average time is like 30 minutes before anyone shows up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant inspection concerns, with 62 deficiencies across seven surveys and families have filed 11 complaint-triggered reports about care issues. The most frequent problems involve fire safety systems, pressure ulcer care and nutrition, and medication management. While most deficiencies have been corrected, recurring issues with fire safety and resident care persist across multiple surveys, suggesting ongoing challenges with maintaining consistent standards.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 12, 2025Routine16
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 19, 2025Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 6, 2024Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Oct 23, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 6, 2024Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 12, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Complete Care at Ridgewood LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 19 of 85
Ownership & Management
Owners
Peace Capital LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
190 reviews from families & visitors
Official Website
Visit ccridgewood.com
Medicare data downloads
Original nursing home datasets
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