Nursing HomeMedicaid

Complete Care at Hales Corners

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9449 W. Forest Home Ave., Hales Corners, WI 53130|62 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 52 Google reviews

(414) 529-6888 Directions Website

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What this means for your family

While the facility maintains a clean environment and a friendly atmosphere, the recent shift in ownership has introduced concerns regarding staffing levels and responsiveness. When touring, we recommend asking specifically about current staff-to-patient ratios and how management ensures timely responses to call lights, especially during off-peak hours.

Google Reviews

52 reviews on Google

“Complete Care at Hales Corners is frequently praised for its clean, home-like atmosphere and friendly, attentive staff who provide compassionate care. However, recent reviews highlight significant concerns regarding new ownership, specifically citing staff cuts, increased patient workloads, and a perceived decline in the quality of care and resources. While many families report positive experiences with rehab and nursing, others have raised serious red flags regarding responsiveness and management priorities.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Friendly and welcoming staff
Effective physical and occupational therapy
Home-like, pleasant atmosphere

Concerns

Staffing cuts and increased patient workloads under new ownership (mentioned by 3 reviewers)
Slow response times to call lights and patient needs (mentioned by 3 reviewers)
Management prioritizing profits over patient care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 55 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With the recent transition in ownership, what steps are you taking to ensure that staff workloads remain manageable and that response times to call lights stay consistent?
2I noticed the facility has a very welcoming atmosphere; how do you maintain that home-like culture while balancing the operational demands of a 62-resident facility?
3Since dining experiences are a priority for our family, could you walk us through how you are working to improve the meal service and menu variety for residents?
4Given the recent state citations, could you share how the leadership team identifies areas for improvement and what specific changes have been implemented as a result?
5What does a typical day of social engagement look like here, and how do you tailor these activities to residents who may have different levels of mobility or interest?
6How is your clinical team structured to handle medical emergencies, and what is your protocol for communicating with family members during urgent health situations?

Personalized based on this facility's data

Key Review Excerpts

“We were saddened to hear that the things that made this facility so wonderful have changed since the being under new ownership. Staff cuts resulting in increased patient loads and pay cuts for staff that deserve increased pay for their exemplary care.”

Long-term resident's family · 2025★★★★★

“My mother was placed here after hip replacement surgery. I was surprised by the number of staff present at all times. There was very little wait when pressing a call button and the aides and nurses were professional and caring.”

Rehab patient's family · 2018★★★★★

“Nice place, very clean, no odor. Staff c/b a little more attentive to patients needs. Patient I visited needs Ensure at all times, & she's not getting it; had to ask for it.”

Visitor · 2025★★★★☆

Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.09hrs

Registered nurses for medical care

Total Nursing

4.53hrs

All nurses + aides combined

Staff Turnover

71%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.4%

15.9%

Milwaukee

11.0%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.7%

Better than Avg

Here

7.7%

19.5%

16.8%

Milwaukee

15.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.3%

Worse than Avg

Here

28.3%

19.4%

25.0%

Milwaukee

26.9%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

95.0%

Milwaukee

92.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility6.1%

Mixed vs Avgs

Here

6.1%

12.1%

5.2%

Milwaukee

4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.9%

Better than Avg

Here

95.9%

93.4%

95.6%

Milwaukee

90.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.2%

Better than Avg

Here

92.2%

79.7%

82.2%

Milwaukee

72.6%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.9%

Better than Avg

Here

90.9%

81.8%

86.6%

Milwaukee

76.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.3%

Milwaukee

1.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies

1penalties

Above state avg (9.8)

7 complaint-triggered

$17,934 in fines

Complete Care at Hales Corners shows concerning patterns with recurring safety and fire system deficiencies across multiple surveys, plus families have filed complaints that triggered investigations into abuse reporting and care quality. The facility struggles most with fire safety systems, electrical equipment maintenance, and resident care standards. While all deficiencies show correction dates, the repeated nature of safety violations suggests ongoing operational challenges that families should discuss during visits.

Feb 19, 2026Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 5, 2025Complaint3 findings

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jun 18, 2025Routine14 findings

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0908Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jun 18, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 27, 2024Routine7 findings

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0908Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Mar 27, 2024Complaint1 finding

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Mar 27, 2024

$17,934

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Hales Corners

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 36 of 85

Ownership & Management

Owners

Pc Hales Corners Opco Holdco LLC

Owner · Organization

100%

Pc Hales Corners Topco Opco LLC