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Nursing HomeMedicaid

Complete Care at Grande Prairie

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

10330 Prairie Ridge Blvd., Pleasant Prairie, WI 53158118 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 231 Google reviews

5
4
3
2
1
Complete Care at Grande Prairie Nursing Home in Pleasant Prairie, WI — Street View
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What this means for your family

This facility's therapy department is highly regarded and consistently praised for helping patients recover. However, families should be aware of recurring reports regarding inconsistent hygiene and staff responsiveness; we strongly recommend daily visits to ensure your loved one's care needs are being met.

Google Reviews

Google Reviews

231 reviews on Google
Complete Care at Grande Prairie receives polarized feedback, with many families praising the compassionate therapy team and clean environment, while others report serious concerns regarding neglect and poor communication. While many reviewers highlight a warm, family-like atmosphere and responsive staff, a significant number of negative reviews detail issues with hygiene, medication management, and staff responsiveness. Families considering this facility should look closely at the specific care team assigned to their loved one and monitor care standards closely.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean6.0Activities9.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective and professional therapy department
  • Clean and well-maintained facility
  • Warm, family-oriented atmosphere
  • Engaging community events and activities

Concerns

  • Inconsistent or negligent care (e.g., hygiene, call light response times) (mentioned by 11 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)
  • Staff attitude and lack of professionalism (mentioned by 5 reviewers)
  • Poor communication with family members (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2341.82022(4)4.32023(33)4.62024(79)4.62025(82)4.92026(7)

Distribution · 205 analyzed

5
165
4
15
3
3
2
2
1
20
22 reviews posted between Mar 4, 2024Mar 8, 2024 · 22 were 5-star
16 reviews posted between Jul 31, 2023Aug 5, 2023 · 12 were 5-star
13 reviews posted between Aug 18, 2025Aug 21, 2025 · 13 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
  • 2Given the importance of timely assistance, what is your current protocol for monitoring and responding to call lights to ensure residents aren't waiting too long?
  • 3Could you walk me through your process for medication management and how you ensure accuracy and timeliness for residents with complex prescriptions?
  • 4I see your therapy department is highly regarded; how do you integrate those professional therapy services into the daily routine of residents who aren't in active rehab?
  • 5What steps are you taking to address the recent CMS health inspection findings to ensure the facility meets your own high standards for care?
  • 6Since you have a warm, family-oriented atmosphere, how do you encourage staff to maintain that professional, supportive attitude during high-pressure shifts?

Personalized based on this facility's data


Key Review Excerpts

The patient I represent doesn’t receive her Parkinson’s medication on the schedule prescribed by her Neurologist. Basic hygiene has been shoddy by CNA’s that work certain shifts.

Long-term resident's family · 2022☆☆☆☆

The main reason we moved our Mother is so she could be closer to the rest of the family and get more visits with us. I wanted to give five stars but unfortunately the nursing team needs to listen to family.

Long-term resident's family · 2026★★★★

The therapists are great here. They have helped me so much I am doing more than I thought I would ever be able to do again.

Rehab patient · 2025★★★★
Source: 231 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
95.5%
WI
95.0%
Kenosha
76.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.2%
Worse than Avg
Here
30.2%
US
19.4%
WI
25.0%
Kenosha
14.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
WI
95.6%
Kenosha
87.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.6%
Worse than Avg
Here
14.6%
US
12.1%
WI
5.2%
Kenosha
14.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
19.5%
WI
16.8%
Kenosha
20.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
15.4%
WI
15.9%
Kenosha
17.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.0%
Better than Avg
Here
83.0%
US
79.7%
WI
82.2%
Kenosha
64.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.1%
Mixed vs Avgs
Here
79.1%
US
81.8%
WI
86.6%
Kenosha
72.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Mixed vs Avgs
Here
0.6%
US
1.6%
WI
1.3%
Kenosha
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (9.8)
11 complaint-triggered
$65,556 in fines

Families filed multiple complaints triggering investigations, with recent 2025 concerns about abuse reporting and accident prevention. The facility shows recurring issues with accident prevention, abuse/neglect policies, and medication management across all time periods. While all deficiencies were reportedly corrected, the pattern of repeated problems in core safety areas—particularly the ongoing struggles with preventing accidents and properly responding to abuse allegations—suggests persistent challenges in maintaining consistent care standards.

Mar 27, 2025Complaint
4
0610Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 14, 2024Routine
9
0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 8, 2024Complaint
5
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Sep 12, 2023Routine
6
0908Potential for harm · Pattern

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Sep 12, 2023Complaint
2
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 9, 2022Routine
29
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0343Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0607Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0888Minimal · WidespreadCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

Federal Penalties

Fine

Mar 27, 2025

$65,556

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Grande Prairie

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 85 of 85 (Worst)

Ownership & Management

Owners

Pc Swi Holdco LLC

Owner · Organization

100%

Pc Swi Topco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Key personnel

Stein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorBielinski, ReneeManagerHelman, YosefManagerHughes, CrystalManager
Source: Medicare provider data

Contact

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References & Resources

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