Complete Care at Glendale West
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 96 Google reviews

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What this means for your family
This facility is highly regarded for its cleanliness and physical therapy services, making it a potentially good choice for short-term rehab. However, families should be vigilant regarding communication; ensure you have direct contact information for nursing staff and visit frequently to monitor the quality of care, as some reports suggest inconsistent responsiveness and unprofessional conduct.
Google Reviews
Google Reviews
96 reviews on Google“Complete Care at Glendale West receives a high volume of positive reviews praising the facility's cleanliness, bright environment, and generally friendly staff. However, several families have reported serious concerns regarding communication, inconsistent nursing responsiveness, and isolated incidents of unprofessional or unkind behavior toward residents. Potential families should be aware of these mixed experiences, particularly regarding the facility's ability to provide consistent, compassionate care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming front-desk staff
- Effective physical therapy team
- Bright and comfortable environment
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Unprofessional or unkind staff behavior (mentioned by 3 reviewers)
- Slow response times or lack of nursing presence (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and bright the facility looks; what specific steps does your team take to maintain such a comfortable environment for the residents?
- 2I noticed the front desk team is very welcoming; how does the administrative staff ensure that families are kept updated on their loved one's care?
- 3What is the best way for family members to reach the nursing staff or a supervisor if we have a quick question during the day?
- 4With the physical therapy team being a highlight for many, how do you work with therapists to help residents regain their independence?
- 5How does the nursing team manage response times during the night shifts to ensure residents are attended to promptly?
- 6What kind of daily activities or social outings do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The four stars are for the Physical Therapists who helped my Dad get back on his feet (fracture in knee and other injuries). Also, the front desk ladies were very nice; as we're most of the CNAs.”
“My father had problems with verbal abuse from one nurse telling him he’s dead weight, nasty talking to him when others couldn’t hear. Same person rough at rolling you over to change soiled diaper.”
“On Saturday my father fell and laid on floor for a while before a nurse found him. When I was there on Saturday it wasn't a nurse to be found.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with recurring concerns about accident prevention, medication management, and food quality appearing across multiple surveys. The 65 deficiencies span safety issues, care planning problems, and infection control violations. While all deficiencies show correction dates, the pattern of repeated issues in key care areas suggests ongoing challenges with consistent quality care delivery.
Nov 12, 2025Complaint4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 22, 2025Routine16
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 22, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 26, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Sep 26, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 7, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Nov 29, 2023
$11,180
Ownership & Operations
Who Operates This Facility
Complete Care at Glendale West
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 77 of 85
Ownership & Management
Owners
Pc Glendale Holdco LLC
Owner · Organization
Helman, Yosef
Owner
Silverberg, Nisanel
Owner
Sms 2021 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit ccglendalewest.com
Medicare data downloads
Original nursing home datasets
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