Complete Care at Corsica Hills LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 178 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation and memory care programs, with many families noting significant progress in their loved ones' recovery. However, given the recurring mentions of staffing shortages, we recommend you visit during off-hours or weekends to observe response times and ask management specifically about their current nurse-to-patient ratios.
Google Reviews
Google Reviews
178 reviews on Google“Complete Care at Corsica Hills is frequently praised for its compassionate and attentive nursing, therapy, and administrative staff, particularly regarding post-surgery rehabilitation and memory care. While many families report a clean, welcoming environment, a minority of reviewers have raised serious concerns regarding understaffing, slow response times, and occasional lapses in basic hygiene or patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate, attentive nursing and GNA staff
- Clean and well-maintained facility environment
- Proactive and helpful administrative and social services staff
Concerns
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Inconsistent quality of care and hygiene (mentioned by 4 reviewers)
- Poor communication regarding patient medical status (mentioned by 2 reviewers)
- Uncomfortable or poor quality mattresses (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; what is your preferred process for keeping families updated on a resident's medical status and care plan changes?
- 2Given the feedback regarding response times, what is your current protocol for ensuring residents receive timely assistance when they use their call bells?
- 3The physical and occupational therapy teams here are highly regarded; how do you integrate their services into the daily routine for residents who need extra mobility support?
- 4I see the facility has had some recent health inspection findings; what specific steps is the leadership team taking to improve those areas and ensure consistent quality of care?
- 5We want to ensure our loved one is comfortable; could you show us the current bedding setup and explain your process for maintaining room hygiene and equipment quality?
- 6What kind of social activities or engagement programs do you have scheduled to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff really provide excellent Rehab care. The nurse’s aides and the nurses were terrific. The maintenance staff were on top of keeping everything very clean and always with a smile.”
“My Mom has been at Corsica now since December. First as a rehab patient...excellent care!!!! ... The staff has been exceptional in trying to help my mother acclamate to a whole new way of life.”
“My father has been in the memory unit for a little over 3 years now. The nurses & staff that have worked with him and continue to do so on the daily bases are fantastic! They are very compassionate and treat him like a person, rather than a patient!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies including a serious abuse protection violation that families reported in 2024. Recurring issues span fire safety systems, resident protection from abuse and neglect, and care planning across all three surveys. While the facility reports correcting these deficiencies, the persistence of fire safety and care planning problems suggests ongoing operational challenges that families should investigate thoroughly.
Jan 12, 2026Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 12, 2024Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 12, 2024Routine21
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 24, 2019Routine21
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Construction Deficiencies
Meet other general requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Federal Penalties
Fine
Jul 12, 2024
$55,564
Ownership & Operations
Who Operates This Facility
Complete Care at Corsica Hills LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 66 of 85
Ownership & Management
Owners
Pc Md Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit cccorsicahills.com
Medicare data downloads
Original nursing home datasets
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