Complete Care at Christian Home LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (54%)
Above average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
The facility is highly regarded for its cleanliness and compassionate staff, making it a strong choice for rehabilitation. However, because multiple reviewers have raised concerns about medication management, we strongly advise families to discuss the facility's pharmacy delivery process and medication administration schedule during the initial intake meeting.
Google Reviews
Google Reviews
55 reviews on Google“Complete Care at Christian Home LLC receives overwhelmingly positive feedback for its cleanliness, home-like atmosphere, and friendly, attentive staff. While most families are highly satisfied with the care provided to their loved ones, there are specific concerns regarding the efficiency of medication management and distribution processes. Families considering this facility should feel confident in the environment and staff quality but may want to clarify medication protocols during the admission process.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and well-maintained facility
- Friendly, caring, and attentive nursing staff
- Welcoming, home-like environment
- Effective rehabilitation and recovery support
Concerns
- Delays or issues with medication disbursement and availability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Since medication management is a top priority for our family, could you walk us through your current process for ensuring timely and accurate medication disbursement?
- 3With a 4-star staffing rating, how do you ensure that the nursing team remains consistently available to assist residents with their daily needs throughout the shifts?
- 4Given the recent health inspection reports, what specific steps has the facility taken to address those findings and enhance the quality of care?
- 5We love the home-like atmosphere mentioned by so many families; what are some of the most popular daily activities or social programs that help residents feel connected here?
- 6In the event of a medical concern or emergency, what is your protocol for communicating with family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff are thorough and know their jobs. Facility is homey and always very clean/ well kept. My mom has stayed here twice for a month of recovery from medical procedures.”
“I give this place only a 2 star because of their medication disbursement. The day we brought my dad in from open heart surgery, they had no pain pills for him and had to wait because they needed to be delivered from Milwaukee.”
“I feel my husband is well taken care of. The staff is friendly and caring. The food is delicious & he gets plenty.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering serious deficiencies including inadequate response to abuse allegations and failure to provide sufficient nutrition. The facility shows persistent problems with fire safety systems, electrical safety, and resident care across multiple surveys. While most issues are reported as corrected, the recurring pattern of safety violations and recent complaint-driven findings about fundamental care failures warrant careful consideration during your visit.
Apr 15, 2026Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Have exits that are accessible at all times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 14, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 30, 2025Routine9
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nov 22, 2023Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Complete Care at Christian Home LLC
nonprofit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 38 of 85
Ownership & Management
Owners
Pc Wcm Opco Holdco LLC
Owner · Organization
Pc Wcm Topco LLC
Owner (parent company) · Organization
Peace Capital Holdings II LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit ccchristianhome.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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