Community Springs Healthcare Facility
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 10 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and the professionalism of its nursing staff, particularly during sensitive end-of-life or hospice situations. While recent reviews are very positive, families should schedule a tour to observe daily operations firsthand, as there is limited public information regarding non-nursing aspects of care.
Google Reviews
Google Reviews
10 reviews on Google“Community Springs Healthcare Facility receives praise for its clean, odor-free environment and a professional, caring staff that excels in communication during difficult times like hospice care. While some reviewers highlight the supportive nature of the nursing team, there is limited detailed feedback regarding the facility's daily operations or long-term care quality beyond these positive interactions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free environment
- Professional and caring nursing staff
- Responsive and informative communication
- Supportive hospice care services
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and fresh the facility stays; what are your daily routines for maintaining that environment?
- 2Since we value clear communication, how does the nursing team typically keep families updated on any changes in a resident's condition?
- 3What is your process for ensuring there is enough staff available to provide attentive care during the busier shifts or overnight hours?
- 4How does the team coordinate care between the regular nursing staff and the hospice services for residents who need extra support?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and managing the situation?
- 6What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I'm RN worked Mercy Hospital for 30 yrs I was very impressed when I walked in this facility.There's no odor . And it's very nice, and clean and everyone was friendly smiled and professional and caring”
“The staff was VERY caring, making up for the few areas where the home is lacking. ... It has not been easy, but the supportive staff is exceptional.”
“The night Registered Nurse Amanda called me telling me of my mothers dwindling health at 7PM, on the 23 April 2019 and told me, "I think you need to be here with her" - I hurried to town.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Community Springs Healthcare Facility shows a pattern of deficiencies across care planning, resident rights, and safety systems, with 15 violations found during routine inspections. The most recent survey in January 2025 identified serious issues with abuse reporting protocols and resident assessments, while earlier inspections found problems with emergency preparedness and food safety. All deficiencies have correction dates from the facility, suggesting active efforts to address identified problems.
Jan 3, 2025Routine7
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 30, 2023Routine7
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Jan 10, 2020Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Community Springs Healthcare Facility
nonprofit
Chain Affiliation
Citizens Memorial Health Care
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 6 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit citizensmemorial.com
Medicare data downloads
Original nursing home datasets
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