Community Care Center
Strong Medicare quality ratings; families often praise kind and caring staff members. Still worth an in-person visit.
based on 7 Google reviews

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What this means for your family
While some families report excellent communication and kind staff, there are serious allegations regarding the refusal of basic assistance. We strongly advise you to conduct an unannounced visit and observe how staff respond to residents' requests for help before making a decision.
Google Reviews
Google Reviews
7 reviews on Google“Community Care Center receives highly polarized feedback, with some families praising the kindness of staff while others report deeply concerning neglect. Critical issues include reports of staff refusing to assist residents with basic bathroom needs, suggesting a significant gap in quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Kind and caring staff members
- Positive long-term resident experiences
- Responsive communication with family
Concerns
- Neglect regarding assistance with basic hygiene and bathroom needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how responsive your communication is with families; how do you typically keep us updated on our loved one's well-being?
- 2Since we want to ensure our family member is comfortable, what specific protocols are in place to ensure timely assistance with personal hygiene and bathroom needs?
- 3I noticed there have been some recent state violations; what specific steps is the facility taking to address these and improve the health inspection rating?
- 4What does a typical day look like for residents here, and what kind of social activities are available to keep them engaged?
- 5In the event of a medical emergency during the night, what is the immediate process for getting care and notifying the family?
- 6We've read that many long-term residents have had very positive experiences here; what do you think contributes most to that sense of community?
Personalized based on this facility's data
Key Review Excerpts
“Mom has been here many years, and I am thrilled with the care given. Great communication with family”
“Every single person who worked there was kind to her and obviously cared about her well-being.”
“My grandfather inlaw asked to go to the bathroom and staff told him he could go in his depends and they would change him later.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Community Care Center has concerning unresolved issues from recent family complaints, including failures to properly report suspected abuse and neglect incidents and inadequate family notification about resident incidents. The facility shows recurring problems with fire safety systems, resident rights documentation, and emergency preparedness across multiple surveys. While most deficiencies have correction plans, the most recent complaint-triggered violations from January 2026 remain uncorrected, raising serious safety concerns.
Jan 28, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 11, 2025Routine9
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 14, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nov 21, 2024Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nov 9, 2023Routine6
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 2, 2026ComplaintClean
Fed violations: 0, State violations: 0
Jan 28, 2026ComplaintClean
Fed violations: 3, State violations: 1
Jan 21, 2026InspectionClean
Fed violations: 0, State violations: 0
Dec 30, 2025ComplaintClean
Fed violations: 0, State violations: 0
Dec 11, 2025InspectionClean
Fed violations: 5, State violations: 0
Oct 14, 2025ComplaintClean
Fed violations: 2, State violations: 0
Nov 21, 2024InspectionClean
Fed violations: 0, State violations: 0
Dec 9, 2023InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Community Care Center
for profit
Ownership & Management
Owners
Community Care Center, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit stuartcommunitycare.com
Medicare data downloads
Original nursing home datasets
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