Community Care Center of Hondo
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · $18,889 in fines
What this means for your family
While the nursing and therapy teams are noted for being wonderful, the facility faces critical issues with cleanliness and a shortage of basic medical supplies. If you choose this facility, you should plan for frequent visits to monitor your loved one's hygiene and ensure their personal needs are being met.
Google Reviews
Google Reviews
7 reviews analyzed“Families should be aware of significant concerns regarding facility cleanliness and the availability of essential supplies like incontinence products and medical equipment. While the therapy and nursing staff receive praise for their care, multiple reviewers have reported issues with hygiene, pests, and basic maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate therapy group
- Attentive nursing staff
- Engaging community events
Concerns
- Lack of essential supplies (pull-ups, wipes, etc.) (mentioned by 2 reviewers)
- Poor facility cleanliness and pest issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your therapy groups and community events; could you tell us more about the types of activities planned for the residents each week?
- 2How does the facility ensure that all essential personal care supplies, like wipes and incontinence products, are always well-stocked and available for residents?
- 3What specific protocols do you have in place to maintain a high standard of cleanliness and pest control throughout the building?
- 4Could you describe the process for managing medical emergencies or urgent care needs during the overnight hours?
- 5We noticed you are active in responding to feedback; how does the management team use resident and family concerns to implement improvements in staffing and care?
- 6With the current staffing levels, how do you ensure that every resident receives attentive, one-on-one nursing care when they need it most?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy group are amazing and I love how much care they put into each of the residents they have.”
“If you’re planning on having a family member admitted to this facility please consider being there every day to ensure basic hygiene and care measures take place.”
“This place is constantly out of necessities. Pull ups, wipes, slings, not enough wheel chairs. Some of the beds are broken. Infested with roaches, spiders and sometimes even snakes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
2
measures
4
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who fell and were seriously hurt
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Seven families filed complaint reports about this facility, raising serious concerns about resident protection, safety hazards, and pest control. The most recurring issues involve building maintenance problems (room sizes, heating/ventilation systems), medication management, and resident rights violations. While the facility has corrected individual citations, the pattern of repeated deficiencies across multiple surveys in core care areas suggests ongoing operational challenges that families should carefully consider.
Sep 12, 2025Routine13
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 26, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 16, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Nov 14, 2023Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 21, 2023Routine12
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Apr 12, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Apr 26, 2025
$11,196
Fine
Nov 14, 2023
$7,693
Ownership & Operations
Who Operates This Facility
Medina County Hospital District
for profit
HONDO SNF OPERATIONS, LLC
ARTURO APOLINAR
Ownership & Management
Owners
Bruce, Leland
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Gayton, Lucy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hixson, Brooke
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Thuett, Dan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit communitycarecenter.net
Medicare data downloads
Original nursing home datasets
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