Columbus Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 8.0)
- High staff turnover (59%)
- High RN turnover (80%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $121,205 in fines
What this means for your family
This facility has a pattern of severe safety and hygiene concerns that should be a major red flag for any family. Given the consistent reports of medication errors and neglect, we strongly advise looking at other options with better track records for patient safety and responsiveness.
Google Reviews
Google Reviews
48 reviews on Google“Columbus Healthcare Center consistently receives severe criticism regarding patient neglect, poor hygiene, and unprofessional staff behavior. Families frequently report issues with medication errors, unaddressed medical needs, and a lack of responsiveness to patient call lights, leading to multiple instances where residents required emergency hospital transfers. While a few individual staff members are occasionally praised, the overwhelming consensus from reviewers is that the facility fails to provide basic, safe care.”
Quality Themes
Tap a score for detailsStrengths
- Occasional compassionate individual staff members
- Some positive experiences with specific nurses
Concerns
- Severe neglect and hygiene issues (soiled bedding, lack of cleaning) (mentioned by 8 reviewers)
- Medication errors and mismanagement (mentioned by 4 reviewers)
- Unresponsive staff and ignored call lights (mentioned by 6 reviewers)
- Poor communication and failure to return family calls (mentioned by 5 reviewers)
- Inadequate staffing levels (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent challenges with facility cleanliness, what specific protocols and schedules are currently in place to ensure resident rooms and linens are maintained to a high standard?
- 2How does the facility currently manage and double-check medication administration to ensure accuracy and prevent errors?
- 3With staffing levels being a priority for our family, could you walk us through how you manage call light response times during peak hours and overnight shifts?
- 4We noticed that communication has been a point of improvement; what is the standard process for keeping families updated on their loved one’s health status and returning inquiries?
- 5I see that the facility responds to some online feedback; how do you use that family input to make tangible changes to the daily experience of the residents?
- 6Could you describe the current daily activity calendar and how you encourage residents to participate in social engagement given the current staffing environment?
Personalized based on this facility's data
Key Review Excerpts
“My Grandma is currently here and 3 times has been found sitting in her own bodily fluids for over 3+ hours!!!!”
“Someone else's medication was given to my cousin. As we were trying to talk to the nurse that gave her the medicine, the nurse kept walking away.”
“I was there 3 hrs and called 911 to be removed!!! I wasn’t given none of my medications. Their excuse was their private pharmacy is unreachable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Columbus Healthcare Center has concerning patterns, with 20 deficiencies triggered by family complaints over multiple years. The facility repeatedly struggles with basic care requirements including nutrition and hydration, medication management, and wound care. Recent complaints in 2024-2025 involved inadequate treatment, medication errors, and family notification failures, suggesting ongoing care quality issues that families have felt compelled to report to authorities.
Mar 23, 2026Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nov 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 4, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 30, 2024Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 22, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 17, 2024Routine22
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Aug 22, 2024
$42,296
Fine
Jun 17, 2024
$62,108
Fine
Feb 23, 2024
$16,801
Payment Denial
Feb 23, 2024
20-day denial
Ownership & Operations
Who Operates This Facility
Columbus Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 87 of 121
Ownership & Management
Owners
Second Option Op Co LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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