Columbia Health Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
Columbia Health Care Center is highly regarded for its compassionate staff and clean environment, making it a strong candidate for many families. However, given the recent conflicting reports regarding medical oversight, we recommend that you conduct a thorough tour and ask specifically about their protocols for monitoring fluid intake and nighttime staffing ratios to ensure your loved one's specific needs will be met.
Google Reviews
Google Reviews
64 reviews on Google“Columbia Health Care Center is generally regarded as a clean, welcoming facility with a dedicated and compassionate staff. Many families praise the facility for its high level of care, engaging activities, and supportive environment for long-term and hospice residents. However, there are conflicting reports regarding the quality of care, with some reviewers alleging neglect and poor communication, though some of these claims are disputed by other community members as potentially misdirected.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Active and engaging resident activities
- Supportive hospice and end-of-life care
Concerns
- Allegations of neglect and poor medical oversight (mentioned by 2 reviewers)
- Difficulty navigating building entry and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high CMS staffing rating, how do you ensure that the nursing team remains as attentive and compassionate as people describe in their experiences here?
- 2We've heard wonderful things about the active resident activities; could you tell us more about what a typical day looks like for someone living here?
- 3Since the facility is so well-maintained and clean, what are your specific protocols for daily upkeep and hygiene in the resident rooms?
- 4In the event of a medical emergency or a change in health status during the night, what is the specific process for ensuring immediate oversight and communication with the family?
- 5We want to make sure we can visit easily; what is the best way for family members to navigate the building entry and reach the right staff members when we arrive?
- 6How does the team approach providing supportive care for residents who may be transitioning into hospice or end-of-life care?
Personalized based on this facility's data
Key Review Excerpts
“Staff were very attentive to her needs and coordinated medical care with Agrace Hospice for pain management. We so appreciate the care that was provided.”
“I never have to ask that my mom be taken to the bathroom, bathed, put to sleep at normal time, helped up at normal time or anything else. They have a full time activities person for every 20 residents and really work hard to offer something for everyone.”
“The staff is dedicated, kind, and supportive not only of the patients but also family and friends of the patients. They bend overbackwards to accomadate. The facility is clean and comfortable for the patients, and their safety seems to be a priorty.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Columbia Health Care Center shows a consistent pattern of building safety and fire protection deficiencies across all three surveys, with recurring issues in sprinkler systems, electrical systems, and emergency exits that persist despite corrections. The facility also had problems with resident care planning and abuse reporting protocols in 2023, plus a recent issue with incontinence care in 2025, suggesting ongoing challenges with both infrastructure maintenance and direct resident care quality.
Apr 8, 2026Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Feb 19, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Feb 27, 2024Routine6
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Columbia Health Care Center
government
Ownership & Management
Owners
County of Columbia
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit co.columbia.wi.us
Medicare data downloads
Original nursing home datasets
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