Colonial Springs Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 22 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and active social programming, making it a strong choice for families prioritizing resident engagement. While reviews are overwhelmingly positive, we recommend visiting during a weekend or evening to personally observe staffing levels and response times, as is standard practice for any facility.
Google Reviews
Google Reviews
22 reviews on Google“Colonial Springs Healthcare Center receives high praise for its active engagement programs and clean, welcoming environment. Families frequently highlight the kindness of the nursing staff and the facility's commitment to keeping residents socially active through creative activities.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and creative activities program
- Clean and well-maintained facility
- Kind and attentive nursing staff
- Welcoming atmosphere for visitors
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into the daily care plan for residents?
- 2Given the facility's focus on creative activities, could you walk me through a few examples of the most popular programs residents are participating in this week?
- 3With a 2-star CMS staffing rating, what specific steps is the leadership team taking to ensure consistent, high-quality attention for every resident throughout the day?
- 4Regarding the recent health inspection reports, what specific improvements or changes have been implemented to address those findings and ensure a higher standard of care?
- 5How does your nursing staff coordinate with outside specialists or handle urgent medical needs when a resident requires immediate attention after hours?
- 6The facility is well-regarded for its cleanliness; what is your process for maintaining that standard in resident rooms and common areas on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“From the moment we entered the building we were welcomed with hugs and care. Everyone says hi and is willing to talk with you, always asking what they can do to help you.”
“It’s clear that the staff puts so much care and creativity into making every one of thier days meaningful.”
“I’ve never gone into it and had it stink like urine or something like that so I feel like it is an acceptable place. The workers have always gone out of their way to welcome me and I’ve seen them do a great deal of work to engage the residence.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Colonial Springs has concerning inspection patterns with 19 deficiencies across three recent surveys, including family complaints that triggered investigations into abuse reporting failures. The facility shows recurring issues in resident care quality, medication management, and resident rights protection. While all deficiencies appear corrected, the complaint-triggered violations and repeated problems across multiple care areas suggest families should carefully evaluate this facility and ask specific questions about recent improvements.
Mar 11, 2026Complaint7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 6, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 26, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 20, 2023Routine7
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Colonial Springs Healthcare Center
nonprofit
Chain Affiliation
Citizens Memorial Health Care
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 6 of 6 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit citizensmemorial.com
Medicare data downloads
Original nursing home datasets
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