Colonial Oaks Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in LA · Critically understaffed (RN) · Best in PLANTATION MANAGEMENT COMPANY chain · No penalties on record
What this means for your family
Colonial Oaks offers strong physical therapy and a clean environment, making it a potential candidate for short-term rehab. However, families must be vigilant regarding communication and responsiveness; we strongly recommend visiting during off-hours and weekends to verify that call-button response times and meal quality meet your standards.
Google Reviews
Google Reviews
49 reviews on Google“Colonial Oaks Living Center receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe neglect and poor communication. Recurring criticisms focus on inconsistent food quality, slow response times to call buttons, and unprofessional administrative interactions. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and rehabilitation therapy
- Clean and well-maintained facility environment
- Strong, long-tenured core team members
Concerns
- Slow or non-existent response to call buttons/assistance requests (mentioned by 3 reviewers)
- Poor food quality, including cold meals and lack of variety (mentioned by 4 reviewers)
- Unprofessional or rude administrative/phone staff (mentioned by 3 reviewers)
- Inadequate communication regarding resident status or medical changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily dining experience and menu variety?
- 2With the current staffing levels, what is the standard protocol for ensuring call buttons are answered promptly, especially during evening or weekend shifts?
- 3Could you walk me through your process for communicating updates on a resident’s health or medical changes to family members to ensure we are always kept in the loop?
- 4Since your rehabilitation team is highly regarded, how do they coordinate with the nursing staff to ensure a resident's therapy goals are supported throughout the rest of the day?
- 5What steps are being taken to address the recent health inspection findings to ensure the highest standard of care and safety for all 110 residents?
- 6Beyond the physical care, what kind of daily social activities or engagement programs do you have in place to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The personalized attention that the staff gives to my loved one is greatly appreciated. She enjoys the communal atmosphere and I am very happy that the facility is a safe environment.”
“My mother stayed at colonial Oaks for rehab... I would like to extend my gratitude to the PT's at Colonial Oaks. They made a portion of each day pleasant and productive. However, there were many problems we encountered during my mother's stay.”
“The staff treated her as if she was their own family. This made it easy for us to sleep at night knowing she was being well taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in 8 deficiencies, indicating ongoing concerns about care quality. The facility shows persistent problems with nursing staffing levels, food safety and nutrition services, and accident prevention across multiple surveys from 2023-2025. While all deficiencies show correction dates, the recurring pattern of issues in these core care areas suggests systematic challenges that families should investigate during visits.
Feb 25, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 8, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 5, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 5, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Apr 11, 2024Routine8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Sep 27, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Colonial Oaks Living Center
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 3 of 16 (Best)
Ownership & Management
Owners
Highpoint Healthcare LLC
Owner · Organization
Medico LLC
Owner · Organization
Irrv Property Tr for the Quirk Children
Owner (parent company) · Organization
Quirk, Cynthia
Owner (parent company)
Quirk, Gene
Owner (parent company)
Sadler, Alison
Owner (parent company)
Stallard, Felicia
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit colonialoakslivingcenter.com
Medicare data downloads
Original nursing home datasets
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