Colonial Manor of Randolph
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 5)
Bottom 25% in NE · Below recommended RN staffing · Worst in THE ENSIGN GROUP chain
What this means for your family
Colonial Manor is highly regarded for its physical therapy and nursing care, making it a strong candidate for rehabilitation needs. However, because one visitor reported concerns about cleanliness and management communication, we recommend scheduling an unannounced tour to observe the facility's environment and staff interactions firsthand.
Google Reviews
Google Reviews
29 reviews on Google“Colonial Manor of Randolph receives high praise for its therapy department and nursing staff, with many reviewers highlighting the facility's compassionate and attentive care. While the majority of feedback is overwhelmingly positive, one critical review noted concerns regarding management's attitude and the cleanliness of the environment.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and attentive therapy department
- Compassionate and friendly nursing staff
- Strong community engagement and activities
- Positive, welcoming environment
Concerns
- Management communication and professionalism
- Cleanliness of the facility
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the therapy department receives a lot of praise for being effective; could you share how the therapy team coordinates with nursing staff to support a resident's daily recovery goals?
- 2With the facility's strong focus on community engagement, what are some of the most popular activities residents are currently participating in this month?
- 3How does the leadership team ensure consistent communication with families regarding updates on their loved one's care plan?
- 4What specific protocols are currently in place to maintain the cleanliness and upkeep of resident rooms and common areas?
- 5Given the recent focus on health inspections, what specific steps is the facility taking to improve its quality ratings and ensure the highest standard of care?
- 6In the event of a sudden medical change, what is the process for notifying family members and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“I can’t say enough good things about the therapy department! Marcia has helped me so much with my back pain. She is professional, knowledgeable, and incredibly caring.”
“I was most impressed with the therapy Department. They helped me achieve my goals and recover from my disability much faster than I expected. They pushed me to do my best.”
“Management is rude and not helpful; I was looking for a place for my dad and the environment was depressing and very dirty. The nursing staff was great and helpful.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
5
measures
7
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Colonial Manor of Randolph has significant issues with families filing multiple complaints resulting in 12 deficiencies, including recent concerns about nursing staffing and abuse reporting. The most recurring problems involve dining services, medication management, and resident safety protections. While the facility reports correcting all violations, the pattern of ongoing complaints through 2025 and repeated food service violations across multiple surveys suggests persistent operational challenges that warrant careful consideration during your visit.
Dec 10, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 10, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Nov 24, 2025Complaint6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 3, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 3, 2024Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 14, 2023Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Payment Denial
Oct 3, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
Colonial Manor of Randolph
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 309 of 328 (Worst)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit colonialmanor-randolph.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.