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Nursing HomeMedicaid Investigative

Colonial Manor of Randolph

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

811 South Main Street, Randolph, NE 6877145 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 29 Google reviews

5
4
3
2
1

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (12 vs median 5)

Bottom 25% in NE · Below recommended RN staffing · Worst in THE ENSIGN GROUP chain

Source: Medicare data

What this means for your family

Colonial Manor is highly regarded for its physical therapy and nursing care, making it a strong candidate for rehabilitation needs. However, because one visitor reported concerns about cleanliness and management communication, we recommend scheduling an unannounced tour to observe the facility's environment and staff interactions firsthand.

Google Reviews

Google Reviews

29 reviews on Google
Colonial Manor of Randolph receives high praise for its therapy department and nursing staff, with many reviewers highlighting the facility's compassionate and attentive care. While the majority of feedback is overwhelmingly positive, one critical review noted concerns regarding management's attitude and the cleanliness of the environment.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean5.0Activities9.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Highly effective and attentive therapy department
  • Compassionate and friendly nursing staff
  • Strong community engagement and activities
  • Positive, welcoming environment

Concerns

  • Management communication and professionalism
  • Cleanliness of the facility

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02021(1)5.02023(3)5.02024(5)3.42025(5)5.02026(19)

Distribution · 34 analyzed

5
32
4
0
3
0
2
0
1
2
15 reviews posted between Mar 10, 2026Mar 14, 2026 · 15 were 5-star

How They Respond to Reviews

21%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the therapy department receives a lot of praise for being effective; could you share how the therapy team coordinates with nursing staff to support a resident's daily recovery goals?
  • 2With the facility's strong focus on community engagement, what are some of the most popular activities residents are currently participating in this month?
  • 3How does the leadership team ensure consistent communication with families regarding updates on their loved one's care plan?
  • 4What specific protocols are currently in place to maintain the cleanliness and upkeep of resident rooms and common areas?
  • 5Given the recent focus on health inspections, what specific steps is the facility taking to improve its quality ratings and ensure the highest standard of care?
  • 6In the event of a sudden medical change, what is the process for notifying family members and coordinating with the resident's primary physician?

Personalized based on this facility's data


Key Review Excerpts

I can’t say enough good things about the therapy department! Marcia has helped me so much with my back pain. She is professional, knowledgeable, and incredibly caring.

Outpatient therapy patient · 2026★★★★★

I was most impressed with the therapy Department. They helped me achieve my goals and recover from my disability much faster than I expected. They pushed me to do my best.

Rehab patient · 2024★★★★★

Management is rude and not helpful; I was looking for a place for my dad and the environment was depressing and very dirty. The nursing staff was great and helpful.

Prospective family member · 2025☆☆☆☆
Source: 29 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

4

measures

Worse Than Avg

5

measures

Mixed Results

7

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
19.4%
NE
26.3%
Cedar
28.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.5%
NE
19.3%
Cedar
14.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
15.4%
NE
20.8%
Cedar
18.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.5%
Mixed vs Avgs
Here
16.5%
US
14.4%
NE
19.5%
Cedar
23.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.9%
Mixed vs Avgs
Here
6.9%
US
12.1%
NE
4.3%
Cedar
4.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Mixed vs Avgs
Here
97.4%
US
93.4%
NE
92.9%
Cedar
98.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.5%
Mixed vs Avgs
Here
84.5%
US
81.8%
NE
80.5%
Cedar
91.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
NE
2.3%
Cedar
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Well above state avg (6.7)
12 complaint-triggered

Colonial Manor of Randolph has significant issues with families filing multiple complaints resulting in 12 deficiencies, including recent concerns about nursing staffing and abuse reporting. The most recurring problems involve dining services, medication management, and resident safety protections. While the facility reports correcting all violations, the pattern of ongoing complaints through 2025 and repeated food service violations across multiple surveys suggests persistent operational challenges that warrant careful consideration during your visit.

Dec 10, 2025Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Dec 10, 2025Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0606Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

Nov 24, 2025Complaint
6
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 3, 2024Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 3, 2024Complaint
1
0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Sep 14, 2023Complaint
3
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Payment Denial

Oct 3, 2024

2-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Colonial Manor of Randolph

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 309 of 328 (Worst)

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Recob, SamuelManaging Control - Governing BodyStokes, MatthewManaging Control - Governing BodyJorgensen, DavidOfficer / DirectorBurnam, SoonOfficer / DirectorHelenthal, TaraOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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